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FAQ-2. How do I find my Auto-Sync Time Clock if my browser does not support the Bonjour plug-in, or I do not want to use the auto discovery Zero Configuration Protocol? . Install and open the Auto-Sync Utility provided on the CD that came with your clock. . Consult the Quick-Start Guide that came with your clock. . Visit for additional support. FAQ-3. Can I print individual Auto-Sync Time Clock time sync transaction reports from my PC? Yes. This does not require any additional software as transaction reporting is web based directly from each clock and can be saved as a text file on an FTP Server. . Consult the Installation and Operation Guide, see Chapter 4. . Visit for additional support. FAQ-4. Where are all my report and/or configuration files from my Auto-Sync Time Clock stored? What is the file format of the report and configuration files? All of your report (transaction) and configuration files can be stored on the FTP server configured in the Utility Settings. The transaction files are text files and can be imported into Excel and combined with other clocks to be viewed as a clock/site report. Note – a transaction file for a specific clock CANNOT be restored to multiple clocks. However, the configuration files are binary and can be used to clone the configuration of a single clock to multiple clocks using the Auto-Sync Utility. NOTE: You must have the FTP server configured in order to backup the reports and configuration files. FAQ-5. Do I require any special cables to connect the Auto-Sync Time Clock? No – The Auto-Sync Time Clock utilizes a CAT5 cable which has a RJ-45 connector on the end for network connection (see the following figure). It is recommended to use a space gain cable and RJ45 female-to-female coupler for cable extension. 724-746-5500 | blackbox.com Page 8-1 Auto-Sync Time Clock FAQ-6. If I do not require centralized reporting, do I still need to install ATVS software to use the Auto-Sync Time Clock? No. No software-No server-No central management = Minimal IT staff involvement. However, it is recommended to install the Utility that came on the CD with your clock for auto discovery and advanced functions. FAQ-7. Can the time on the Auto-Sync Time Clock be manipulated? No. The Auto- Sync Time Clock has no external programming buttons. All clock functions are browser accessed with a Login Username and Password, thus the Auto- Sync Time Clock is completely secured from any type of manipulation. FAQ-8. How many times can I sync the clock per day? Per week? A maximum of 12 times per day or 84 times per week per Time Sync schedule, and you can have a maximum of 8 separate Time Sync schedules. FAQ-9. How many years can the clock internally store time sync transaction records? Up to 5 years of transaction records can be stored in each clocks flash memory when using one normal Time Sync schedule with 2 syncs per day. NOTE: Each clocks transaction records can be backed up automatically utilizing the clocks built-in Backup Utility. FAQ-10. How many NTP time servers can I choose from to perform a time sync? 18 default NTP servers are provided. You can also create an additional 14 time servers (including internal ones) for a total of 32, to enhance the ability for a successful sync. FAQ-11. Can I upgrade my standard Auto-Sync Time Clock which utilizes AC to Power over Ethernet (PoE) which does not require AC power? Yes. You would need the PoE option with FPR included. Contact 1-724-746-5500 for further details. Page 8-2 724-746-5500 | blackbox.com Chapter 8: Frequently Asked Questions (FAQs) FAQ-12. How do I setup my clock for custom print lines? You can create 2 custom print lines and save them in the clock’s flash memory. . Consult the Installation and Operation Guide, see How to Set the Print Options in Chapter 4 of this Guide. . Visit for additional support information. FAQ-13. How can I use the Restore Utility to copy my clock settings to other clocks for quick setup? You can quickly copy a clock’s setup to any other Auto- Sync Time Clock using the built-in Backup/Restore Utility for shared configuration to create the shared “ATVSConfig.bin” file. It is recommended to use the advanced functions of the Auto-Sync Utility that came on the CD with your clock. Note – when restoring a clocks configuration everything, but the name will be updated. This maintains the clocks original name as a unique identifier. . Consult this Installation and Operation Guide, see Chapter 4. . Consult this Installation and Operation Guide, Chapter 5, for directions how to use the Auto-Sync Utility included on the CD that came with the clock for updating a clock configuration to multiple clocks. FAQ-14. How do I change a ribbon? You must use the key that came with your clock to unlock and remove the cover to replace the ribbon cartridge. . Consult Chapter 6 of the Installation and Operation Guide. FAQ-15. How do I clear the E4 Prt error message that is displayed on my...

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