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If you are starting the computer from the hard disk, make sure thereis no disketteinthe diskette drive. If you are starting the computer from a diskette, the diskette in the drive does not have the files necessary to start the computer. Replace it with a bootable diskette. The drive cannot read a diskette. Try another diskette. If you can access the second diskette, the first diskette (not the diskette drive) is probably causing the problem. Run ScanDisk on the faulty diskette (for instructions, see Disk drive problems on page 220). DVD-ROM drive problems DVDExpress has been configured to provide optimum performance and quality based upon your system’s available resources. Changes made to the system or its configuration may impact the playback performance of the DVDExpress player. General issues DVDExpress controls are disabled. Controls may be grayed out by commands on the DVD. For example, it is common for DVD movie titles to disable fast- forward and rewind during the legal notices at the beginning of a movie. Playback performance is poor. The use of DMA dramatically increases the DVD playback performance of your system. Part II: Technical Reference If Something Goes Wrong 223 Fixing device-related problems To make sure DMA is turned on and to check its settings: 1 Open the Start menu, point to Settings, then click Control Panel. 2 Double-click the System icon, then select the Device Manager tab. 3 Open the CDROM device folder, select your DVD-ROM device driver, then click Properties. 4 Select the Settings tab, click the DMA check box, then click OK. The system must be restarted for this setting to take effect. The Root or Title menu does not open. Most DVD titles have one or both of the “Root” and “Title” menus. If one menu button appears to do nothing, try the other menu button. DVDExpress performance decreases after making a system change. DVD playback performance is dependent upon several system resources. Changes to these system resources caused, for example, by installing a new graphics or audio card may impact performance. Some software changes may also impact playback performance (for example, downloading new drivers from the Web). Part II: Technical Reference If Something Goes Wrong 224 Fixing device-related problems Before installing a new hardware or software component on your system, check for any potential conflicts between its resource requirements and your current system configuration. Also, if you change your Operating System, check with your PC manufacturer or your graphics card vendor to ensure that you have the appropriate drivers for both your hardware (for example, the graphics card) and software (drivers must support the Operating System and DVD with DVDExpress). Slow playback performance. DVD playback is a resource intensive application. Other applications and/or changes to your system hardware, software or configuration can impact playback performan...

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