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To connect a phone line, proceed as follows: 1 Plug one end of the phone cable (1) into the phone line jack on the computer. 2 Plug the other end into the wall jack ( 2) . Using your VAIO computer Troubleshooting modem My modem does not work or cannot establish a connection . Check that the phone line is plugged into your computer. 39 nN Hardware Guide . Make sure that the modem is the only device connected to your phone line. . Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. . Check that the phone number the program is dialling is correct. The modem dialling mode may be incompatible with your telephone line. . The modem may not work properly if you are with a Private Automatic Branch eXchange (PABX) . . In the Phone and Modem Options dialog box ( Control Panel / Phone and Modem Options), check that your modem is listed in the Modems tab, and that the location information is correct on the Dialing Rules tab. If you do not see the Phone and Modem Options icon, click Switch to Classic View on the left side. . A country-specific phone plug is supplied with your VAIO computer, allowing you to plug the phone line into the wall jack. We recommend you to use the supplied plug, because the usage of any other phone plug can decrease the connection quality. . Your computer cannot be connected to a coin- operated telephone, and may not work with multiple phone lines or a private branch exchange (PBX). If you connect the modem to a parallel connected phone line, the modem or the other connected device may not function properly. Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem. . Only DTMF (Dual Tone Multi Frequency) signalling (tone dialling) is supported. . Before using the modem, it will be necessary to select the country where you are actually using it. The detailed procedure for selecting your present location is explained in Configuring your modem in the Software Guide. . Do not pull the flexible cover too forcefully. Hardware Guide Using your VAIO computer My modem connection is slow Many factors influence modem connection speed, including telephone line noise or compatibility with 40 nNtelephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following: . Have your phone company check that your phone line is free from any line noise. . If your problem is fax- related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems. . If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems. . If you have a second phone line available, try connecting the...

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