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6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. Cannot use the “USB Sleep and Charge function.” . The setting of “USB Sleep and Charge function” may be Disabled. Change the setting to Enabled. . Some external devices may not be able to use the “USB Sleep and Charge function.” In this case, please try one or more of the following methods. . Change the Enabled mode setting. . Turn OFF the computer while external devices are connected. . Connect external devices after turning OFF the computer. If this function cannot be used, change the setting to Disabled. . Make sure that you are connected to a compatible port. USB Sleep and Charge is not working . Make sure that the device you want to charge is connected to a port that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. . USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge Utility to check if the feature is disabled and to enable it if necessary. For more information, see “Enabling/Disabling USB Sleep and Charge” on page 141. . Try selecting a different charging mode in the TOSHIBA Sleep and Charge Utility, if your computer provides more than one charging mode. For more information, see “Power supply mode settings” on page 141. . If you are attempting to charge a device without an AC adaptor connected to the computer, the computer's battery power may be below the limit specified in the USB Sleep and Charge Utility or the battery may be depleted. Lower the limit in the USB Sleep and Charge Utility to enable charging at the current battery power level, or, if battery power is running low or is depleted, connect the AC adaptor to your computer. If Something Goes Wrong If Something Goes Wrong If you need further assistance . The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device or use a different charging device. The “USB Wakeup function” does not work. . When the “USB Sleep and Charge function” is set to Enabled the “USB Wakeup function” does not work for ports that support the “USB Sleep and Charge function.” In that case, use a USB port that does not have the “USB Sleep and Charge function”-compatible icon ( ), if you have a non-Sleep and Charge USB port available, or disable the “USB Sleep and Charge function.” For more information, see “USB Sleep and Charge Utility” on page 139. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you a...

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