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For detailed information on using the utility to create recovery media, see “Creating recovery media” on page 55. Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. The Service Station will alert you when updates are available, and you can then choose to install the updates if you wish. Utilities Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 To access TOSHIBA Application Installer from the Start screen begin typing Application Installer, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Support & Recovery. 3 Click TOSHIBA Application Installer. The TOSHIBA Application Installer window appears. 4 Click Next. (Sample Image) TOSHIBA Application Installer screen 5 Click the item you want to install. (Sample Image) TOSHIBA Application Installer selection screen 6 Click Install, then follow the on-screen prompts to complete the installation process. Chapter 6 Chapter 6 g Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software application. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your application stops responding. If you are working with an application that suddenly freezes all operations, chances are the application has stopped responding. You can exit the failed application without shutting down the operating system or closing other applications. To close an application that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once). The Windows® Security Menu appears. 2 Click the Task Manager tab. If an application has stopped responding, the words “not responding” appear beside its name in the list. 128 If Something Goes Wrong If Something Goes Wrong Problems when you turn on the computer 3 Select the application you want to close, then click End Task. Closing the failed application should allow you to continue working. If it does not, continue with the next step. 4 Close the remaining applications one by one by selecting the application name, then End Task. Closing all applications should allow you to continue working. If it does not, power off your computer and then restart it. Problems when you turn on the c...

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