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Typical problems are: You are having trouble accessing a drive, or one or more files appear to be missing. Make sure you are identifying the drive by its correct name (A: or C:). Error-checking NOTE This feature is not available for optical disc drives. Run Error-checking, which analyzes the directories and files on the storage drive and repairs any damage it finds. To run Error-checking: 1 From the Start screen, type computer. 2 Click Computer from the list that appears. (Sample Image) Search results for “computer” If Something Goes Wrong If Something Goes Wrong Disk or storage drive problems 3 Right-click the drive you wish to check. (Sample Image) Clicking on the drive 4 In the pop-up menu, click Properties. The drive’s Properties box appears. 5 Click the Tools tab. 6 Click the Check button. The Error Checking box appears. The system will alert you if you need to scan the drive. 7 Even if you do not need to scan the drive for errors you can scan by clicking Scan drive. Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented. Run Disk Defragmenter. To do this: 1 Move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear click the Search ( ) Charm, click Settings and, in the Search field, type Defragment. 2 Click Defragment and Optimize Drives. 3 From the Optimize Drives menu click the drive you wish to defragment. 4 Click the Optimize button. The system will display the status as it optimizes and defragments the drive. If Something Goes Wrong If Something Goes Wrong Optical disc drive problems Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator. Some applications run correctly but others do not. This is probably a configuration problem. If an application does not run properly, refer to its documentation and check that the hardware configuration meets its needs. Optical disc drive problems You cannot access a disc in the drive. If the optical disc drive is an external drive, make sure the two USB cables or the AC adaptor cable are properly connected to the computer and refer to the documentation that came with your drive. Make sure the tray that holds the optical disc is closed properly. Press gently until it clicks into place. Open the tray and remove the disc. Make sure the tray is clean. Any dirt or foreign object can interfere with the laser beam. Examine the disc to see if it is dirty. If necessary, wipe it with a clean cloth dipped in water or a neutral cleaner. Replace the disc in the tray. Make sure that the disc is lying flat against the tray, label side up. Close the tray carefully, making sure it has shut completely. You press th...

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