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The modem is on, set up properly and still will not transmit or receive data. Make sure the line has a dial tone. Connect a telephone handset to the line to check this. The other system may be busy or off line. Try making a test transmission to someone else. If Something Goes Wrong If Something Goes Wrong Develop good computing habits Develop good computing habits Make sure you are prepared. Save your work frequently. You can never predict when your computer will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See “Computing tips” on page 83 for instructions. On a regular basis, back up the information stored on your hard disk. Here are some ways you can do this: . Copy files to diskette, following the steps in “Saving your work” on page 89. . Copy files to your network partition. . Connect a tape drive to the system and use specialized software to copy everything on the hard disk to a tape. Some people use a combination of these methods, backing up all files to tape weekly and copying critical files to diskette on a daily basis. If you have installed your own programs, you should back up these programs as well as your data files. If something goes wrong that requires you to reformat your hard disk and start again, reloading all your programs and data files from a backup source will save time. Read the user’s guides. It is very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get familiar with all the user’s guides provided with your computer, as well as the guides that come with the programs and devices you purchase. If Something Goes Wrong If Something Goes Wrong If you need further assistance Your local computer store or book store sells a variety of self- help books you can use to supplement the information in the guides. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you call Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before contacting Toshiba: . Review the troubleshooting information in your operating system documentation. . If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance. . Consult the dealer or authorized Toshiba representative from whom you purchased your computer and/or program. Your dealer is your best source for current information. Detailed system specificat...

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