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Anleitung Zusammenfassung
5 Termination. This EULA is effective until terminated. You may terminate this EULA at any time by destroying the SONY SOFTWARE, related documentation, and all copies thereof. This EULA will terminate immediately without notice from SONY, if you fail to comply with any provision of this EULA. Upon termination you must destroy the SONY SOFTWARE, related documentation, and all copies thereof. 6 Governing Law. This EULA shall be governed by and construed in accordance with the laws of Japan. Should you have any questions concerning this EULA or this limited warranty, please contact VAIO-Link. 17 4-115-787-01.book Page 18 Thursday, July 17, 2008 3:25 PM Sony support services VAIO-Link takes care of the technical after-sales support and can be reached either by eSupport or phone. . You need to set up an Internet connection before you can access the online features described here. eSupport What is eSupport? You have searched our user guides and website but have not found an answer to your question or issue? eSupport is the ideal solution for you! Our eSupport Web Portal is an interactive website on which you can submit any technical query you may have regarding your VAIO and receive answers from our dedicated support team. Every submitted query will result in a unique ‘case number’ to ensure smooth communication between yourself and the eSupport Team. Who can use eSupport? All registered VAIO customers are entitled to unlimited access to VAIO-Link eSupport. How can I access the VAIO-Link eSupport portal? When you register your VAIO computer, you will automatically receive an email with the link to eSupport, your Customer ID and some basic explanation a few hours later. All you need to do is activate your account by clicking on the provided link in the email. You are now ready to create your first case! You can access the VAIO-Link eSupport Portal from any computer with an active internet connection. A complete help file is available on eSupport to help you use our eSupport service. Can I submit questions in my native language? Since you are interacting with our eSupport Team through a portal, which connects you directly to our central database, eSupport will only accept and deal with queries submitted in English, French or German. Can I submit my questions at any time? Yes, you can submit your questions 24/7, but please keep in mind that our eSupport Team can only treat queries from Monday till Friday between 8am and 6pm. Is there a cost involved for using eSupport? No, this is a complete free of charge service offered to all registered VAIO customers! Internet connection costs are not covered. How do I know when the eSupport Team has handled my query/case? As soon as your case has been dealt with by our eSupport Team, you will receive an email, notifying you that your case has been updated. VAIO-Link customer support What is VAIO-Link? VAIO-Link is a service program developed by So...
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