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A desk, cpl error occurs and the Duo View icon disappears while changing the resolution and color Display properties settings. The resolution and the color you chose in the Display properties is not supported by the video chip. Change the resolution and the color to 1024 x 768 and 16 bit. If the connected CRT monitor display is not steady. If the refresh rate is not optimal to the connected CRT, then this problem may occur. To correct this problem do the following: 1. Click Start > Settings > Control Panel. 2. Double Click the Display icon to open the Display properties. 3. Select Settings 4. Click the Advanced button. 5. Click the Adapter tab 6. Adjust the Refresh rate to optimal or other selections until you see the CRT clearly. Modem Problems My modem doesn't connect to services or disconnects during communication If your modem has difficulty in connecting to on-line services and sustaining communications, firstly check the quality of the phone line. Interference from certain devices or poor line power conditions may degrade the quality of your connection. Under these conditions gradually reduce the communication speed of your modem until a reliable connection is achieved. Check your on-line service provider. Service line or service may be halted. Troubleshooting 77 When using a PBX phone system I can't dial on my modem. If you use a PBX phone system you may need to press a number i.e. '9' to connect to an external line, you should enter the following command before trying the connection and check modem initialization. ATX3&W And add “9,” as the external line prefix (in our example) of the phone number when using the dial command “ATDT9, 123-4567”. Screen displays random or garbage characters during communications. After your modem has connected to the on-line service, your screen may display garbage characters or after-images in screen transitions. This problem is caused by a mismatch of the terminal modes between communications service and communications programs. You need to match the terminal modes to each other. Refer the user's guide of the communications program you're using. Reports error message that insufficient Hard Disk space is available. Delete the unnecessary messages or data you received by Modem or Fax every one to three months as required. If you're using WWW of the internet, many picture and data files can get downloaded to your HARD DISK every time you visit a home page, which will consume a lot of your HARD DISK space. Delete the unnecessary messages or data you received by Modem or Fax every one to three months as required. For more detailed information about the method of deleting, refer to the help of the Web browser you've been using or your user's guide. Depending on telephone line status, or types of Fax machines/programs that send/receive the Fax, Fax transmission/reception may not work correctly. In that case, please try other Fax programs. (e.g. Microsoft Fax) 78 UsersManual Driver Problems / Driver (Re)Installation This section will discuss driver problems due to system crashes, accidental file deletion, etc. Generally you will simply reinstall the driver. More detail is provided in the sections below. Windows Me Modem Driver (Re)Installation ModemDriver(Re)Installation Before you (re)install the modem drivers, check if the PCI Serial Controller under Other devices of Device Manager tab of Control Panel on Windows exists. If it exists, remove it first. After that, (re)install the modem driver according to the instruction below. You can also install the modem driver by specifying the directory location of the modem driver file. When windows 98 automatically detects the modem and starts the AddNewHardwareWizarddialogbox you may follow the instructions in the wizard or click on the cancel button. (However, It is easier to not use the wizard) 1. Insert the CD or floppy diskette that contains the modem driver. 2. Click Start. 3. Click Run. Locate the directory that contain the modem driver. 4. Run setup.exe (ex D:\Driver\Combodrv\Modemdrv\WinMe\Setup.exe). 5. Click the OK button in the confirmation dialog box. 6. The setup program will copy the driver files into the correct system locations. 7. Restart the system by clicking OK. Troubleshooting 79 SelectingaCountry You have to check if the country is selected correctly before you use the modem. Incorrect Country Selection: If the country is not selected correctly, the modem may not work properly. Therefore, you must check if the country you're calling from is selected appropriately and then use the modem. If your modem only supports “Domestic", you must select the country where you bought your notebook computer. If you use the modem in other countries, your modem may not work properly. If your modem supports "Worldwide", please check with your local distributor which countries are supported by the SENS modem. 1. Click Start > Settings >Control Panel. 2. Double-Click the Telephony icon. 3. Go to the My Locations tab of Dialing Pr...

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