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Otherwise, set them: a From the Printer pop-up menu, choose your printer. b From the Paper Size pop-up menu, choose a paper size that has “(Borderless)” in its name. For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). c Select an orientation. 3 If necessary, click Advanced. 4 From the print options pop-up menu, choose Print Settings or Quality & Media. • From the Paper Type pop-up menu, choose a paper type. • From the Print Quality pop-up menu, choose Photo or Best. 5 Click Print. Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD Troubleshooting 96 CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. • Remove as many unused fonts as possible from your system. ADD MEMORY Consider purchasing more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one of the following: IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from the access point. 2 Wait ten seconds, and then insert the power cord. Copy and scan troubleshooting • “Copier or scanner does not respond” on page 98 • “Scanner unit does not close” on page 98 • “Poor copy or scanned image quality” on page 98 • “Partial copies or scans of documents or photos” on page 98 • “Scan was not successful” on page 99 • “Scanning takes too long or freezes the computer” on page 99 • “Cannot scan to a computer over a network” on page 99 Troubleshooting 97 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 98 Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Memory card troubleshooting • “Memory card troubleshooting checklist” on page 100 • “Nothing happens when a memory card is inserted” on page 100 • “Cannot print documents from a memory card or flash drive” on page 100 • “Photos do not transfer from a memory card across a wireless network” on page...

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