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2) For many features you must lift the handset before you can use the feature. 3) Check with your System Manager to be sure this feature is administered on your voice terminal. There are no Feature Codes (such as Call Forward code or Send All Calls code) written in the appropriate blanks in this guide. See your System Manager for a list of Feature Codes for features assigned to your voice terminal. Then, write the codes in this guide. Problem Solution There’s no dial tone. 1) Check with your System Manager to be sure your voice terminal is administered correctly. 2) Make sure that the handset and line cords at your voice terminal are securely connected at both ends. 3) Find a working voice terminal of the same type as your own. Unplug this voice terminal from its modular wall jack. Plug your voice terminal into that jack and check if it gets dial tone. 4) If your voice terminal still does not work, plug the working voice terminal (of the same type) into your modular wall jack. If the working voice terminal has dial tone, your own voice terminal is faulty. See your System Manager. 36 Problem Solution The telephone doesn’t ring. 1) Set the ringer volume to a higher level. 2) Place a test call from another extension to your extension. 3) Use the Self-Test feature. 4) Check the line cord to make certain that it is securely connected at both ends. 5) If there is still a problem, see your System Manager. The lights do not go on next to the buttons. 1) Use the Self-Test feature. 2) Check the line cord to make certain that it is securely connected at both ends. 3) If there is still a problem, see your System Manager. Excessive delays on display when many calls come in at the same time. 1) Obtain a DCP set. 2) If there is still a problem, see your System Manager. 37 Key Words to Know activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main telephone console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. Automatic Incoming Call Identification Provides display equipped voice terminal users, who are active on a call, with the identity of a second or subsequent caller. BIS Built-In Speakerphone, provides both a microphone and a speaker which can be used to place and receive calls. call appearance A button used to place, receive, or hold calls. It has an assigned extension number and is equipped with a red in-use light and a green status light. called ext/calling ext For internal calls, the 1 to 5 digit extension of the called or calling party. called name/calling name For internal calls, the name of the called or calling party. called number For external calls, the 1 to 32 digit number of the called party. called tac/calling tac The 1 to 3 digit trunk access code of an outgoing or incoming trunk group. calling trunk group name For an external call, the group name (e.g., "OUTSIDE CALL") of the calling party. console permission The authorization (from your System Manager) to initiate Call Forwarding All Calls for an extension other than your own. coverage Automatic redirection of calls from an unanswered phone to another phone. Redirection could be to the extension of a receptionist, secretary, co-worker, AUDIX, or message center. A person who provides coverage is a covering user. DEFINITY® Communications System Generic 1 The AT&T switch to which you may be connected. DEFINITY® Generic 1 is a communications system which transmits and receives voice and data signals for all communications equipment in your network. dial pad The 12 pushbuttons you use to dial phone numbers and access features. enhanced list One of the 4 types of Abbreviated Dialing lists; programmable only by the System Manager. Contains phone numbers useful to all system members, and stores each of those numbers as a 1-, 2-, or 3-digit list item. 38 extension A dialing number of 1 to 5 digits assigned to each phone connected to your DEFINITY® Communications System Generic 1. feature A special function or service, such as Conference, Hold, Send All Calls, etc. feature code A dial code of 1, 2, or 3 digits, which you use to activate or cancel the operation of a feature. handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver. LCD Liquid Crystal Display, an alphanumeric display which provides time/date related information and switch controlled call related information. message retriever A person authorized by the System Manager to retrieve messages for other users. miscellaneous identifier (MISCID) A miscellaneous identifier is a character or word that is displayed at the calling party’s display voice terminal (position 16 of line 1) when various features are activated for the call. Following are feature and miscellaneous identifiers for one-iden...

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