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Open the Wacom control panel and go to the MAPPING/SPEED tab. Verify that PEN MODE is selected and that the DISPLAY AREA is set to ENTIRE DISPLAY for the selected tool and application. If this does not help, click on the RESET TAB TO DEFAULTS button to reestablish tablet to screen mapping. If this does not work, open the Windows folder and delete the TABLET. DAT file. Then restart your computer. When the tablet driver loads, it will create a new preferences file with the factory default settings. HAVING TROUBLE? Page 125 Contents Index WINDOWS PROBLEMS After pressing ALT+DEL, When the PROGRAM dialog box (Windows 95, 98, the screen cursor active, the Wacom tablet will not work. Use your mouse or to controlled with Intuos2 continue. When this dialog is closed, you can again use tool. Intuos2 tool to control Windows 98 or Me. When working with multiple monitors, the screen cursor positioning is incorrect after moving into the unmapped area of the virtual desktop. On a multiple monitor system, is mapped to the desktop (a rectangular covering all monitors). In the Wacom control panel’s PORTION OF DISPLAY dialog box, the screen rectangle represents the entire virtual desktop. If your video display areas do not form a rectangle because they are different sizes or they are not evenly aligned, the screen cursor positioning will be incorrect after moving into the unmapped area of the virtual desktop. To reestablish the correct screen cursor position, your Intuos2 tool out of tablet proximity and bring it back into proximity over an area of the tablet that is mapped to a display area. Windows NT 4.0. Application- You must update the operating system with Service Pack 3 (SP3) or specific settings do not work later in order for application-specific settings to work correctly. correctly or blue screen crash Running your Intuos2 tablet software on a Windows NT 4.0 system occurs. that is not updated to SP3 may cause you to experience a blue screen crash. HAVING TROUBLE? Page 126 Contents Index CONTACTING SUPPORT If you have a problem with your Wacom tablet, first check the tablet installation Having Trouble? to be sure the is installed If you cannot find in this manual, you may find updated information about your problem in the Readme Wacom Tablet CD. For information on accessing Wacom’s 24-hour automated and for a directory of Wacom Technical Support numbers, see Who to Call for your region. LINKING TO THE WEB PAGE Answers to frequently asked questions and troubleshooting tips can be found on the appropriate web site for your area in Who to Call. PRE-CONTACT CHECKLIST You might want to print a copy of this page for reference. When you call, you should be at your computer with the following information available: This manual. Tablet serial and model number. (Look on the bottom of the tablet.) Driver version number. (See the Wacom Tablet CD or Wacom control panel Diagnostics dialog box.) The make and model of your computer, and operating system version. A list of peripheral devices attached to your computer. The exact wording of any error message that appeared on your screen. What happened and what you were doing when the problem occurred. How you tried to solve the problem. HAVING TROUBLE? Page 127 Contents Index WHO If you think your Wacom tablet is not properly, contact Wacom support staff for the area your product purchased. If you have a modem, can download the drivers from the Internet. USA, CANADA, CENTRAL AND SOUTH EUROPE, MIDDLE EAST AND AFRICA JAPAN ASIA PACIFIC (ENGLISH) HAVING TROUBLE? Page 128 Contents Index USA, Canada, Central and South America Contact your local or: Worldwide Web: 24-hour Technical Support information: FAQs—Frequently Asked Questions and answers. (English) Software updates. (English) Email support. (English) Anonymous FTP Site: ftp.wacom.com/pub/drivers Software updates. Phone: ++1-360-896-9833 Technical Support. (English) (7:30 am to 5:00 pm, Pacific Time) FAX: ++1-360-896-9724 Technical Support. (English) Internet Email: support@wacom.com Automated mailback support. (English) To purchase parts and accessories, call toll-free: 1-888-884-1870 (USA and Canada only) Wacom’s web site at (USA only). Outside of the USA and Canada, please contact your local dealer or distributor. HAVING TROUBLE? Page 129 Contents Index Europe, Middle East and Africa Contact your local or: Worldwide Web: Software updates, Online support database. Anonymous FTP Site: ftp.wacom.de/pub Software updates. Phone (Austria): ++43-(0)1-790 825 550 Technical Support. Phone (Belgium): ++32-(0)2-275 0691 Technical Support. Phone (France): ++33-(0)1-7020 0070 Technical Support. Phone (Germany): ++49-(0)69-6630 8200 Technical Support. Phone (Italy): ++39-(0)2-4528 7050 Technical Support. Phone (Netherlands): ++31-(0)20-517 4705 Technical Support. Phone (Switzerland): ++41-(0)1-212 2818 Technical Support. Phone (United Kingdom): ++44-(0)207-...

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