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There is a picture but the sound quality is poor: Make sure that the sound settings are correctly set. Connection issues There are problems with HDMI devices: . Note that HDCP (High-bandwidth Digital Content Protection) support can delay the time taken for a TV to display content from an HDMI device. . If the TV does not recognise the HDMI device and no picture is displayed, switch the source from one device to another and back again. . If there are intermittent sound disruptions, make sure that output settings from the HDMI device are correct. . If you use an HDMI-to-DVI adapter or HDMI to DVI cable, make sure that an additional audio cable is connected to AUDIO L/R or AUDIO IN (mini-jack only). You cannot use EasyLink features: Make sure that your HDMI devices are HDMI-CEC compatible. EasyLink features only work with devices that are HDMI-CEC compatible. If an HDMI-CEC compliant audio device is connected to the TV and the TV does not display any mute or volume icon when the volume is muted, increased or decreased: When a HDMI-CEC audio device is connected this behaviour is normal. USB device content is not displayed: . Make sure that the USB storage device is set to Mass Storage Class compliant, as described in the storage device's documentation. . Make sure that the USB storage device is compatible with the TV. . Make sure that the audio and picture file formats are supported by the TV. Audio and picture files on your USB storage device do not play or display smoothly: The transfer performance of the USB storage device may limit the data transfer rate to the TV which causes poor playback. Network issues You want to establish a wireless connection between your TV and home network: Refer to Connect your TV > Connect to a network and the Internet > Wi-Fi integrated (Page 59) for instructions on how to connect your TV to your home network wirelessly. Smart TV does not work: Check that the router is properly connected to the TV and that your router has open access to the Internet. If your router has a firewall or security settings, make sure that it allows Smart TV data to pass through – check your router documentation for details. Internet access via Smart TV is slow: . Try to improve the signal quality between the router and TV if you are accessing the Internet wirelessly. Refer to the router's documentation for details. . Always use a fast broadband connection wherever possible. . Update your TV with the latest software to ensure browsing speed is optimal. Your network is slow: If you are accessing your PC wirelessly, refer to the router's documentation to improve the signal quality between the router and TV. Wireless network is distorted or not found: . Make sure that the wireless network is not disturbed by microwave ovens, DECT phones or other neighbouring Wi-Fi devices. . If the wireless network is not working, try a wired network connection. . Make sure that the firewalls in your network allow access to the TV wireless connection. Contact Philips Warning: Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV or void your warranty. If are not able to resolve your problem, refer to the frequently asked questions (FAQs) for this TV at You can also consult and contribute to the Philips TV community at If you wish to speak to or email a Philips representative, contact the Philips Consumer Care in your country. You can find the contact details in the leaflet accompanying this TV or at Note your TV model and serial numb...

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