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First Edition (November 2005) © Copyright Lenovo 2005. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents Important safety information . . . . . .v Conditions that require immediate action . .v General safety guidelines . . . . . . . .vi Service . . . . . . . . . . . . .vi Power cords and power adapters . . . .vii Extension cords and related devices . . .viii Plugs and outlets . . . . . . . . .viii Batteries . . . . . . . . . . . .viii Heat and product ventilation . . . . .ix CD and DVD drive safety . . . . . . .x Additional safety information . . . . . .x Laser compliance statement . . . . .xiv Important notice for users . . . . . .xvii Important regulatory notice for users . . .xvii Information about hard disk capacity . . .xvii Finding information with the Access IBM button . . . . . . . . . . . . .xix Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . .1 Your ThinkPad at a glance . . . . . . .2 Features . . . . . . . . . . . . . .4 Specifications . . . . . . . . . . . .5 Caring for your ThinkPad computer . . . .6 Chapter 2. Solving computer problems . .11 Diagnosing problems . . . . . . . . .12 Troubleshooting . . . . . . . . . . .12 Error messages . . . . . . . . . .12 Errors without messages . . . . . . .17 A password problem . . . . . . . .19 A power switch problem . . . . . . .19 Keyboard problems . . . . . . . .19 TrackPoint problems . . . . . . . .20 Standby and hibernation problems . . .21 Computer screen problems . . . . . .24 Battery problems . . . . . . . . .25 Hard disk drive problems . . . . . .26 A startup problem . . . . . . . . .26 Fingerprint authentication problems . . .28 Other problems . . . . . . . . . .28 Starting BIOS Setup Utility . . . . . . .30 Recovering pre-installed software . . . . .31 Upgrading the hard disk drive . . . . . .32 Replacing the battery . . . . . . . . .35 Using the Extended Life Battery . . . . .36 Chapter 3. Getting help and service . . .41 Getting help and service . . . . . . . .42 Getting help on the Web . . . . . . . .42 Calling the Customer Support Center . . .42 Getting help around the world . . . . . .44 Appendix A. Wireless related information 45 Wireless interoperability . . . . . . . .45 Usage environment and your health . . . .45 Appendix B. Warranty information . . . .47 Lenovo Statement of Limited Warranty . . .47 Part 1 - General Terms . . . . . . .47 Part 2 - Country-unique Terms . . . . .51 Part 3 - Warranty Information . . . . .65 Types of Warranty Service . . . . . . .66 Worldwide telephone list . . . . . . . .67 Guarantee supplement for Mexico . . . .71 Appendix C. Customer replacement units (CRUs) . . . . . . . . . . . . .73 Customer replaceable units (CRUs) . . . .73 Appendix D. Notices . . . . . . . . .75 Notices . . . . . . . . . . . . . .75 Television output notice . . . . . . .76 Electronic emissions notices . . . . . . .76 Federal Communications Commission (FCC) Declaration of Conformity . . . .76 Industry Canada Class B emission compliance statement . . . . . . . .77 European Union EMC Directive conformance statement . . . . . . .77 Environmental notices for Japan . . . . .78 IBM Lotus Software Offer . . . . . . .79 Trademarks . . . . . . . . . . . .81 Index . . . . . . . . . . . . . .83 © Lenovo 2005. Portions © IBM Corp. 2005. iii iv ThinkPad®X41 Tablet Service and Troubleshooting Guide Important safety information Note Please read important safety information first. This information can help you safely use your ThinkPad computer. Follow and retain all information included with your ThinkPad computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo Statement of Limited Warranty. Customer safety is important to Lenovo. Our products are developed to be safe and effective. However, personal computers are electronic devices. Power cords, power adapters, and other features can create potential safety risks that can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work e...

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