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• Install a DSL filter between the receiver and the telephone wall jack. 093 • You may have set up the receiver to reset itself back to the “factory defaults,” that is, the settings it had when it was shipped from the factory. • If you want to reset the receiver to its factory default settings, select the Yes option. If not, select the No option. What’s Happening What’s Wrong What You Can Do When you run Check Switch, you do not see "Twin" identified as a Device or LNBF. All entries show "X"s. • The DISH Pro Twin LNBF may not be properly connected. • Cables may be too long, over 200 feet. • Cables may not be rated for 2150 MHz. • You may have DISH Pro Adapter installed on a DISH Pro receiver. • May have a non-DISH Pro switch or LNBF or incompatible accessory device* in the system. • Check all cable connections in your system and run Check Switch again. • Make sure cable length between receiver and DISH Pro Twin does not exceed 200 feet. Rerun check switch. • Make sure cable is rated for 2150 MHz. Rerun check switch. • Remove the DISH Pro Adapter; this device is only for non-DISH Pro receivers. Rerun check switch. • Remove any non-DISH Pro switches/ LNBs or incompatible accessory devices* from the system. All LNBs and switches must be DISH Pro. Rerun check switch. When you run Check Switch, you see "Twin" identified as the Device/LNBF and Satellite shows "Conn" but you do not see "Satellite Reception Verified". • The DISH Pro Twin LNBF is connected but no satellite signal is present. • Check the point dish/signal screen to confirm you have satellite signal. If not, check your dish antenna to ensure the DISH Pro Twin is installed properly, the dish is pointed/peaked on the satellite signal and there is nothing blocking the signal path to the dish. Rerun check switch. When you run Check Switch, you see "Satellite Reception Verified" but you see "Feed" instead of "Twin" identified as the Device/LNBF. • The DISH Pro Twin is connected but something in the system may be blocking the switch commands. • Check the cable path between the DISH Pro Twin and the receiver and remove any incompatible accessory devices*. Rerun check switch. When you run Check Switch, you do not see "Twin" identified as a Device or LNBF, but odd transponders are detected only on one satellite. • You may have DISH Pro Adapter installed on a DISH Pro receiver. • May have a non-DISH Pro switch or LNBF in the system • Remove the DISH Pro Adapter; this device is only for non-DISH Pro receivers. Rerun check switch. • Remove any non-DISH Pro switches/ LNBs from the system. All LNBs and switches must be DISH Pro. Rerun check switch. Message Number Possible Reason What to Do Page 139 Troubleshooting Tables Using the Remote Control When you run Check Switch, you see "Twin" identified as the Device/LNBF but you only have signal confirmed from one satellite. • The DISH Pro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites. • If the check switch summary screen shows “119 W” on Dish Input 2, you need to point your dish 9 degrees to the east and repeak your dish. Rerun check switch. • If the check switch summary screen shows “110 W” on Dish Input 1, you need to point your dish 9 degrees to the west and repeak your dish. Rerun check switch. • Make sure skew setting is correct for a Dish 500 installation at your zip code. Rerun check switch. When you run Check Switch, you see "Twin" identified as a Device or LNBF, but only odd transponders are detected. • Cables may not be rated for 2150 MHz. • Make sure cable is rated for 2150 MHz and all accessory devices are compatible. Rerun check switch. Getting receiver messages that signal is lost or being acquired • Check the weather conditions to see if heavy rain or snow could be temporarily block the signal. • Check for any obstructions in way of the dish like new growth on trees • Wait for weather to clear up and restore signal. • Clear obstructions from the signal path. * Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0 specifications), and pass DC power. What Is Happening Possible Reason What to Do You cannot find the remote control. • N/A • Use the receiver front panel Control Buttons to control the receiver until you find the remote. If the remote control is permanently lost or too damaged to use, call the Service Center to order a replacement. When you press a button on the remote control, the receiver does not do what you expect. • The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, or the batteries may be weak or dead. • You may be using the wrong remote control (1 or 2) for the menus (TV1 or TV2) you are trying to operate. • If the batteries are missing or dead, insert fresh AAA-size batteries. If the remote has fresh batteries, check whether they are placed according to the label diagram. If not, remove them and place correctly. • Make sure you are...

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