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Anleitung Zusammenfassung
2 Lower the printer (scanner unit) to close it. 3 Press Power to turn the printer on, and then send your document to print. Troubleshooting 49 | support.dell.com Cover Open message The CoverOpenmessage displays when the printer (scanner unit) is open. NOTE: The operator Lower the printer (scanner unit). panel buttons do not function while the printer (scanner unit) is open. The message disappears, and the operator panel buttons function. Ink Low message An ink cartridge is running out of ink. Replace the cartridge in your printer with a new one. For help, see page 37. • On the operator panel: An Ink Low message (Color Ink Low, BlackInkLow, or both of these messages) displays when one of your cartridges is 25% full or less. For help: – Installing a new cartridge, see page 37. – Ordering supplies, see page 38. • On the computer screen: An Ink Low message appears when one of your cartridges is 25% full or less. When one of these messages appears, you can: •Click OK. •Click the ? to get information about ordering supplies. • Order a new cartridge or locate a dealer near you from the Dell Web site at support.dell.com. For help: – Installing a new cartridge, see page 39. – Ordering supplies, see page 38. 50 Troubleshooting Paper Out message Your printer is out of paper. 1 Load paper. 2 Press Select. 3 Send your document to print. Unlock Scanner message NOTE: If your printer has a paper jam, see The scanner is locked. To unlock it: page 49 for help. 1 Press Power to turn the printer off. 2 Use both hands to lift the printer (scanner unit) until the scanner support holds it open. To the left and beside the scanner support is the scanner lock. For help, see page iv. 3 Pull the scanner lock toward you to unlock the scanner. 4 Using both hands, lift the printer (scanner unit). 5 Push and hold the scanner support back. 6 Lower the printer (scanner unit) until it is completely closed. 7 Press Power to turn the printer back on. Cartridge Error messages When you get these messages you may need to: • Install cartridges, see page 37. • Order cartridges, see page 38. Troubleshooting 51 | support.dell.com Check the table below for specific instructions: Message: Problem: Do this: Black cartridge The black cartridge is not Install a black cartridge missing installed. (part number 7Y743). Color cartridge The color cartridge is not Install a color cartridge missing installed. (7Y745). Cartridge Error The printer has detected Complete the following a short circuit in a instructions. cartridge. 1 Press Power to turn the printer off. 2 Use both hands to lift the printer (scanner unit) until the scanner support holds it open. 3 Turn the printer on. The ink cartridge carrier moves and stops at the loading position unless the printer is busy. 4 Remove the color ink cartridge. 52 Troubleshooting 5 Lower the printer (scanner unit) until it is completely closed. If the error message displays again, replace the black cartridge with a new black cartridge. If the error message does not display, repeat steps 1–3 and then go to step 6. 6 Reinstall the color cartridge and remove the black ink cartridge. 7 Lower the printer (scanner unit) until it is completely closed. If the error message displays again, replace the color cartridge with a new color cartridge. If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges. 8 Lower the printer (scanner unit) until it is completely closed. If you get the error message again, while both cartridges are installed, replace both of the cartridges. Other error messages 1 Turn the printer off. 2 Wait a few seconds, and then turn the printer back on. 3 Send your document to print. Troubleshooting 53 | support.dell.com Uninstall and reinstall the printer software If the printer is not functioning properly or if a communications error message appears when you try to use your printer, you may need to uninstall, and then reinstall the printer software. 1 From your desktop, click Start > Programs > Dell Printers > Dell AIO Printer A940 > Uninstall Dell A940. 2 Follow the instructions on your computer screen to uninstall the printer software. 3 Restart your computer before reinstalling the printer software. 4 Insert the Dell AIO Printer A940 CD. If the CD does not start, click Install. 5 Follow the instructions on your computer screen to install the software. Other help sources If the preceding printer solutions do not solve the problem with your printer: • Refer to the Dell Printer Solution Center software for more troubleshooting information: a Click Start > Programs > Dell Printers > Dell AIO Printer A940 > Dell Solution Center. b Click the Troubleshooting tab on the left side of the screen. •Go to support.dell.com for help. 54 Troubleshooting 5 SECTION 5 Regulatory Notices | support.dell.com Federal Communications Commission (FCC) compliance information statement The...