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Choose Save. 9 After the download has completed, process the downloaded file: • On OS X, expand the .tgz file, then double click on the installer icon. • On Windows, run the downloaded .exe file. • On Linux, expand the .tgz file, then run the install.sh installation script. 10 Follow the instructions for installing the drivers. Updating the ATTO Configuration Tool If you want the latest version of the ATTO Configuration Tool, download it from the ATTO website. 1 Go to 2 Click on downloads. 3 Register or log in if previously registered. 4 Click on Fibre Channel Host Adapters in the left dialog. 5 Register or log in if previously registered. 6 Navigate to your HBA model in the right dialog and click it. 7 Scroll down to and click the desired ATTO Configuration Tool depending on the operating system. 8 A download window appears. Choose Save. 25 9 After the download has completed, process the downloaded file: • On OS X, mount the .dmg file, then double click on the installer icon located in the new volume. • On Windows, run the downloaded .exe file. • On Linux, expand the .tgz file, then run the .bin installer application. 10 Follow the instructions for installing the application. 11 To use the tool, refer to the ATTO Utilities Installation and Operation Manual which may be downloaded from the ATTO website. a. Go to b. Click on downloads. c. Register or log in if previously registered. d. Click on Fibre Channel Host Adapters in the left dialog. e. Navigate to your HBA model in the right dialog and click it. f. Click the Utility Manual (.pdf) link to save/open the document. 26 ATTO Technology Inc. Celerity FC Host Adapters Installation and Operation Manual 5 Troubleshooting This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please refer to the ATTO Technology website, or contact an authorized ATTO Technology representative. General suggestions • Check each cable connection on every device. • Check that Fibre Channel devices are plugged • Verify all cables are in proper working condition. into an AC outlet and are turned on before you Loose or broken cables are often the cause of add power to your computer. errors or problems. Mac OS X y Note The Celerity FC supports Mac OSX versions 10.4.x and later. 1 Open the ATTO Configuration Tool from the ATTO Utilities CD or download from the ATTO website. Refer to the ATTO Utilities Installation and Operation Manual for additional information. 2 If the adapter does not appear in the Device Listing, make sure it is properly seated in the PCI slot. a. Remove power from the PC. b. Remove the case. c. Check the PCI slot. d. Replace the case. e. Apply power. If the Celerity adapter is properly seated and devices are still not accessible, contact an authorized ATTO representative. 3 Verify the driver is loaded. a. Click on the adapter name in the Device Listing to view the Basic Info screen. b. If the Driver Information section indicates Unknown: driver not loaded, reinstall the driver. Refer to Updating Hardware Flash, Drivers on page 25. c. If reinstalling the driver does not fix the problem, contact an authorized ATTO representative. 4 Reset the NVRAM for all channels to defaults and reboot. If the problem persists, contact an authorized ATTO representative. v j-!1 Note When calling ATTO Technical Support, please have a printout of the IOreg listing and output from the Apple System Profiler available. Windows Server 2008, 2003, 2000; Vista, XP • If the card has been recently re-flashed, a new Windows driver must be installed. Follow the procedure in Updating Hardware Flash, Drivers on page 25. • All of the external devices connected to the host adapter should be identified. If they do not appear in the Device Manager, the external devices or connection may not be working properly. For Intel-based PCs, check the computer CMOS setup and verify that the PCI slots are configured correctly. • Procedures vary greatly: refer to the manual supplied with your system or call the computer supplier for configuration assistance. • Windows 2000/XP/Server 2003/Vista are Plug-n-Play operating systems: be sure your computer’s BIOS is set accordingly. 27 • If these do not solve the problem, re-flash the host adapter and re-install the Windows 2000/XP/Server 2003/Vista/2008 driver. See Updating Hardware Flash, Drivers on page 25. If the devices connected to the Celerity FC host adapter are not accessible: 1 Click on the Start button 2 Click Control Panel. (In XP, 2000 and 2003, click Settings then Control Panel.) 3 Double click on Administrative Tools. 4 Double click on Computer Management. 5 Select Device Manager. • If the Celerity FC host adapter does not appear under the SCSI and RAID controllers, remove power from the PC, open the case, and check that the Celerity FC adapter is properly seate...

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