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If you are using a Winmodem, the Extended Information menu will offer you the option of clicking on VxD to view information on the Winmodem driver. Please refer to your Winmodem manual for detailed information on the Winmodem drivers. Courier modem users will see a display of current Dialback/Security settings. Refer to your Courier documentation for instructions on configuring these special features. We hope that you enjoy exploring the world of information and entertainment your new Sportster modem will open up for you and that Modem Station will make using and configuring your new modem as simple as possible. Remember: If you have any questions or problems, feel free to visit one of our many online forums. For answers to specific questions, be sure to visit our World Wide Web support site at or try our BBS (847-982-5092). TROUBLESHOOTING AND ONLINE HELP RESOURCES PROBLEM DIAGNOSIS POSSIBLE SOLUTION The computer or software will not recognize the modem. Your modem might not be turned on. You may not be entering modem commands in the proper manner while in terminal mode. You may have a COM port/IRQ conflict. Make sure the modem is turned on. The power switch is on top of external modems. The CS light on the front panel should be lit. If you installed an internal modem, it should power up when the computer is turned on. When entering commands in a terminal program, type in all upper case (AT) or all lower case (at). WINDOWS 95 USERS: Uninstall the modem from your computer. In Device Manager, determine what COM port and IRQ settings are free on your system. Set the jumper shunts on your modem’s jumper pins to these free settings, using the diagrams below as a guide. If no IRQ setting is available, you may need to move a device off of an IRQ in order to free it for use by your modem. 0 1 SELCOM 1 0 1 SELCOM 3 0 1SELCOM 4 0 1 SELCOM 2 IRQ2 3 4 5 7 PROBLEM DIAGNOSIS POSSIBLE SOLUTION The computer or software will not recognize the modem. Your modem might not be turned on. You may not be entering modem commands in the proper manner while in terminal mode. You may have a COM port/IRQ conflict. Make sure the modem is turned on. The power switch is on top of external modems. The CS light on the front panel should be lit. If you installed an internal modem, it should power up when the computer is turned on. When entering commands in a terminal program, type in all upper case (AT) or all lower case (at). WINDOWS 95 USERS: Uninstall the modem from your computer. In Device Manager, determine what COM port and IRQ settings are free on your system. Set the jumper shunts on your modem’s jumper pins to these free settings, using the diagrams below as a guide. If no IRQ setting is available, you may need to move a device off of an IRQ in order to free it for use by your modem. 0 1 SELCOM 1 0 1 SELCOM 3 0 1SELCOM 4 0 1 SELCOM 2 IRQ2 3 4 5 7 89 TROUBLESHOOTING AND ONLINE HELP RESOURCES PROBLEM DIAGNOSIS POSSIBLE SOLUTION The computer or software You may have a COM Make sure you have the correct COM port and IRQ settings in will not recognize the port/IRQ conflict (cont.). your software and/or in the Windows Device Manager. modem (cont.). The modem displays double Both the modem’s and Disable Local Echo in your software OR on your modem (not characters on your monitor. software’s local character both). Turn local echo off on the modem by typing ATE0 and echoes are turned on. pressing ENTER in your software’s terminal mode. To turn the The modem won’t go off local echo off in the software, refer to its documentation. hook to dial or doesn’t You may have plugged Plugging your modem’s phone cord into a digital phone line can answer the phone. your modem’s phone cord damage the modem. Call your phone company if you are unsure into a digital line. whether or not your phone line is digital. You might have a bad The phone cord should be plugged into the TELCO jack on the phone cord connection to modem and an analog wall phone jack. The phone cord should your modem. not exceed 12 feet in length. Use the phone cord included with your modem if possible. You may have devices There should be no line splitters, fax machines, or other devices between the modem and between the modem and the wall jack. the phone jack. You may have a poor line Place the call again. Calls are routed differently each time. To connection. verify a valid phone connection, enter RapidComm’s Terminal mode, type ATX3DT18479825092 (the 3Com BBS), and press ENTER. This string bypasses the dial tone, allowing a connection if the modem is functioning properly. TROUBLESHOOTING AND ONLINE HELP RESOURCES PROBLEM DIAGNOSIS POSSIBLE SOLUTION The modem won’t go off If you have voice mail, Answer your voice mail to restore your normal dial tone. hook to dial or doesn’t your dial tone may be answer the phone (cont.) altered when messages are waiting. Your software may not Enable the auto answer feature. In RapidComm’s Terminal mode, have auto an...

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