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The following messages contain information that can help you resolve some of the most common installation or network conflicts. Excessive Sessions Warning This error message typically occurs when your PC has been infected with the Blaster Virus or similar agent. The error message appears because too many simultaneous Internet sessions are opened, which impairs both network and PC performance. Check the PC with an anti-virus program using the latest virus updates to identify and remove the infection. There may be cases where certain applications running on a PC mimic the excessive session characteristics, creating a false positive error condition. If you are certain that no viruses are present on the PC, enable the Do not show me excessive session warnings in the future checkbox. Invalid Customer Information (PPP) This error message results from an incorrect PPP user name and/or password. Click the Set Up Now button to re-enter the correct PPP information and attempt to connect to the broadband network. Diagnostics No DSL Connection - Unable to Train When setting up a DSL broadband network, all active phone devices must have a phone line filter installed. Without the filter, the DSL connection will be unstable, resulting in a poor or no DSL connection. If phone line filters are missing, line noise and/or echo can affect the DSL connection. This error message occurs when the noise level is so high that the gateway cannot establish a DSL connection. To resolve this problem, inspect all active phone connections (including home security systems, fax machines, etc.) and verify that all devices have a phone line filter installed. Once all phone lines are properly filtered, try to connect to the broadband network. Intermittent Connection Issue - Uncanceled Echo When setting up a DSL broadband network, all active phone devices must have a phone line filter installed. Without the filter, the DSL connection will be unstable, resulting in a poor or no DSL connection. If phone line filters are missing, line noise and/or echo can affect the DSL connection. This error message occurs when the noise level is so high that it impacts the quality of your DSL broadband connection. To resolve this problem, inspect all active phone connections (including home security systems, fax machines, etc.) and verify that all devices have a phone line filter installed. Once all phone lines are properly filtered, try to connect to the broadband network. Diagnostics Broadband Link is Currently Not Available - DSL Connection Issue This error message is displayed because the gateway was unable to establish a broadband network connection. Check to ensure that all cable are correctly connected and the cable end securely attached to the port. In addition, verify that you are connecting on or after the date specified by your service provider for DSL service availability. Broadband Link is Currently Not Available - Connection Error The gateway was unable to communicate with the service provider network. This could be due to failed network equipment or a temporary outage. When the Internet light on the gateway is green, attempt to connect to the DSL network. Diagnostics Router Behind Router Detected If the gateway detects the presence of a third-party router, the Router Behind Router error page displays. If a third-party router is connected to the 2Wire gateway, network instability can result because both devices are trying to manage private IPs via NAT. The best solution is to remove the third-party router from your LAN since the 2Wire gateway can manage your home network. If this option is not acceptable, move the third-party router to DMZPlus Mode by clicking the Resolve button. Provision Gateway This error message is displayed if you attempt to access the Internet before configuring your gateway with the correct PPP credentials (username and password). Click the Set Up Now button to enter the PPP username and password provided to you by your service provider. After you have completed this process, you should be able to access the Internet. Diagnostics Understanding the Indicator Lights The 2Wire gateway has numerous indicator lights that can be used to diagnose installation and connection problems. The following table describes how to interpret the indicator lights. Power Light Operating State OFF The gateway is not getting power. Blinking green (slow) The gateway is undergoing POST (power-on self test). Solid green Power is on. Blinking orange The gateway is undergoing a software upgrade. Solid red System error. Contact Technical Support. Ethernet , USB, or Wireless Light Operating State OFF The gateway is powered off or booting up. Solid green Device(s) connected via Ethernet, USB, or Wireless. Flickering green Data traffic is coming into or going out from the network. Phone 1 or Phone 2 Light Operating State OFF Voice service is not operating. The gateway is powered off or booting up. Solid green Voice service is operating. Blinking green (fa...

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