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Anleitung Zusammenfassung
Call control buttons and menu items appear grayed-out (inactive) if they are not relevant to the selected call. To learn more, refer to the following call-handling topics: • How to Place a Call, page 3-2 • How to Answer a Call, page 3-3 • How to End a Call, page 3-3 • How to Put a Call on Hold, page 3-4 • How to Transfer a Call, page 3-5 • How to Set up a Conference Call, page 3-6 • How to Divert a Call to Another Number, page 3-7 • How to Send a Call to a Voice Messaging Service, page 3-9 OL-10189-01 Cisco Unified CallManager Assistant User Guide 3-1 Chapter 3 How to Use the Assistant Console to Handle Calls How to Place a Call How to Place a Call To place a call from the Assistant Console, choose any of the following options: • Click the Dial call control button. • Right-click on a phone line in the My Calls panel and choose Dial from the pop-up menu. • Choose Call > Dial from the menu bar. • Double-click a speed dial or directory number. • Drag and drop a directory number into the My Calls panel. • Use the associated keyboard shortcut. • With the console open and active on your desktop, enter the phone number that you want to call using your keyboard, then press Enter. You can see the number that you are calling in the status bar along the bottom of the console. If the Enter Number pop-up window appears, enter the phone number that you want to call and click OK. Enter the number exactly as you would if you were placing the call from your Cisco Unified IP Phone. Calls originated from Assistant Console use the first physical line of the Assistant phone. Related Topics • Getting Started with the Assistant Console, page 2-3 • How to Use Keyboard Shortcuts, page 2-20 • How to Use the Assistant Console to Handle Calls, page 3-1 3-2 Cisco Unified CallManager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Console to Handle Calls How to Answer a Call How to Answer a Call To answer a selected call, choose any of the following options: • Click the Answer call control button. • Double-click on a ringing call in the My Calls panel. • Right-click on the call and choose Answer from the pop-up menu. • Choose Call > Answer from the menu bar. • Use the associated keyboard shortcut. If the incoming call that you want to answer is not selected (highlighted), click the incoming call to select it before performing one of the above actions. Related Topics • Getting Started with the Assistant Console, page 2-3 • How to Use Keyboard Shortcuts, page 2-20 • How to Use the Assistant Console to Handle Calls, page 3-1 How to End a Call To end a selected call, choose one of the following options: • Click the Hang Up call control button. • Right-click on the call and choose Hang Up from the pop-up menu. • Choose Call > Hang Up from menu bar. • Use the associated keyboard shortcut. Related Topics • Getting Started with the Assistant Console, page 2-3 • How to Use Keyboard Shortcuts, page 2-20 • How to Use the Assistant Console to Handle Calls, page 3-1 Cisco Unified CallManager Assistant User Guide OL-10189-01 3-3 Chapter 3 How to Use the Assistant Console to Handle Calls How to Put a Call on Hold How to Put a Call on Hold To put a selected call on hold, choose one of the following options: • Click the Hold call control button. • Double-click on the connected call. • Right-click on the call and choose Hold from the pop-up menu • Choose Call > Hold from the menu bar. • Use the associated keyboard shortcut. Related Topics • Getting Started with the Assistant Console, page 2-3 • How to Use Keyboard Shortcuts, page 2-20 • How to Use the Assistant Console to Handle Calls, page 3-1 How to Remove a Call from Hold To take a selected call off of hold, choose one of the following options: • Click the Resume call control button. • Double-click on the held call. • Right-click on the call and choose Resume from the pop-up menu • Choose Call > Resume from the menu bar. • Use the associated keyboard shortcut. Related Topics • Getting Started with the Assistant Console, page 2-3 • How to Use Keyboard Shortcuts, page 2-20 • How to Use the Assistant Console to Handle Calls, page 3-1 3-4 Cisco Unified CallManager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Console to Handle Calls How to Transfer a Call How to Transfer a Call There are three ways to transfer calls: • Transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call). • Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient. • Direct transfer—Directly connects two calls (active calls and calls on hold). Note You must answer a call before you can transfer it. After you transfer a call, you cannot retrieve it (unless the call is transferred back to you). Transfer To perform a transfer for a selected call, choose one of the following options: • Click the Transfer call control button. • Right-click on the call and choose Transfer f...