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Clean or replace it. C) Dual Probe Test If lack of water persists, first check incoming water flow rate, if flow rate is OK proceed as follows: Turn on the power and water supply. Check inside the tank to make sure the water is below the Probe. Pull the BLUE wire and terminal OFF the Probe rod. If water still does not flow after the wire is disconnected from the Probe, the problem may be in the Solid State Dual Level Control Board. If water starts flowing into the tank, the Probe may be grounded, due to excessive liming. Check with Ohm meter. Clean or replace probe. D) Dual Probe Liquid Level Controller Bench Test Check the Controller as follows: 1. Make sure there is power input to the Controller at the terminals AC1 & AC2 Your voltmeter should read 115 Volts. It should read the same at terminals AC1 & FILL when the water level is low. This is the output power to actuate the coil of the Solenoid Valve to open it. The lack of voltage at terminals AC1 & L-LEVEL or H-LEVEL indicates that the Controller is not working properly. 2. Make sure all wire connections are tight, including ground. 3. If after this, the Controller is still failing to open the Water Inlet Valve, replace it. 5 TROUBLESHOOTING GUIDE WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any internal components of the unit.. Before any attempt to replace a component be sure to check all electrical connections for proper contact. PROBLEM PROBABLE CAUSE REMEDY A Water supply OFF. Turn water ON. B Clogged inlet screen (Water Inlet Valve). Disconnect water line and clean inlet screen. C Inoperative Water Inlet Valve. Check connection, if needed replace Valve. 1 No water when Rinse Switch is ON. D Loose electrical connection at level control probe or board. Check all electrical connections. at water level controls. A No product in Hopper. Add product. B Auger not working. Engage Hopper/Nut to Motor Gear (See section VI). C Damaged, loose, or missing Agitator Gear. Replace Agitator/Auger Gear (See section VI). D Inoperative Auger Motor or Relay. Check connections of Motor, Relay and/or Switch, if needed replace components. E Hopper outlet clogged Clean Hopper and check Cartridge Heater. 2 No product when Dispense Button is pressed F Faulty Coupling. Replace damaged Coupling components. A Clogged/stuck Water Dispense Valve Clean or unclog Water Dispense Valve. Replace Dispense Valve if inoperative. 3 Water does not shut off. Water keeps dispensing. A Heater Switch is OFF. Turn Heater Switch ON. B Thermostat is OFF. Turn Thermostat ON. Turn Knob Clockwise. C Loose connection on Thermostat. Make sure all wires and terminals on Thermostat are tight. D Bad Thermostat Replace the thermostat. -- 4 Water is not heating up in the tank. TROUBLESHOOTING GUIDE WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any internal components of the unit.. Before any attempt to replace a component be sure to check all electrical connections for proper contact. PROBLEM PROBABLE CAUSE REMEDY A Water supply OFF. Turn water ON. B Clogged inlet screen (Water Inlet Valve). Disconnect water line and clean inlet screen. C Inoperative Water Inlet Valve. Check connection, if needed replace Valve. 1 No water when Rinse Switch is ON. D Loose electrical connection at level control probe or board. Check all electrical connections. at water level controls. A No product in Hopper. Add product. B Auger not working. Engage Hopper/Nut to Motor Gear (See section VI). C Damaged, loose, or missing Agitator Gear. Replace Agitator/Auger Gear (See section VI). D Inoperative Auger Motor or Relay. Check connections of Motor, Relay and/or Switch, if needed replace components. E Hopper outlet clogged Clean Hopper and check Cartridge Heater. 2 No product when Dispense Button is pressed F Faulty Coupling. Replace damaged Coupling components. A Clogged/stuck Water Dispense Valve Clean or unclog Water Dispense Valve. Replace Dispense Valve if inoperative. 3 Water does not shut off. Water keeps dispensing. A Heater Switch is OFF. Turn Heater Switch ON. B Thermostat is OFF. Turn Thermostat ON. Turn Knob Clockwise. C Loose connection on Thermostat. Make sure all wires and terminals on Thermostat are tight. D Bad Thermostat Replace the thermostat. -- 4 Water is not heating up in the tank. 6 7 CLEANING AND SANITIZING Sanitizing: All sanitizing agents in the food zone must comply with 21 CFR 178.1010. All food dispensing units should be sanitized periodically. All parts to be sanitized must be cleaned first. To prepare a sanitizing solution: Add 2 Tsp. Of Liquid Clorox Bleach (5.25% Concentration) To 1 gallon Of Water At Room Temperature (70°- 90°F). Note: Always start with a unopened bottle of Clorox Bleach since the solution from an opened bottle has a short life span. • Soak all parts for a minimum of 3 min. in the sanitizing solution. • Let all sanitized parts drain and dry naturally. DO ...

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