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Anleitung Zusammenfassung
If necessary, perform multiple printhead cleanings. See “Cleaning the Printhead” on page 22. If the printhead is still not working properly, contact the Customer Care Center. T TTr rro oou uub bbl lle ees ssh hho ooo oot tti iin nng gg P PPr rri iin nnt tte eed dd O OOu uut ttp ppu uut tt Problem Possible Cause Try This Printed colors are incorrect One or more ink tanks installed in the wrong position Verify that each ink tank is lined up with the correct color label in the printhead. For more information, see “Replacing Ink Tanks” on page 20. If ink tanks were placed in the incorrect color slots in the printhead, after switching the tanks to their correct slots, perform at least two printhead cleanings to remove the incorrect residual colors from the printhead. For procedures, see “Cleaning the Printhead” on page 22. Incorrect Color Adjustment setting WWIINNDDOOWWSS 1. On the MMaaiinn tab of the S500 Properties window, confirm that Color Adjustment is set to AAuuttoo. 2. If MMaannuuaall is set, click the DDeeffaauullttss button on the Manual Color Adjustment window. 2 228 88 Troubleshooting Troubleshooting Problem Possible Cause Try This Printed colors are incorrect (continued) Print Mode is improperly set M MM A AA C CC O OO S SS In the Print dialog box, select the appropriate P PP r rr i ii n nn t tt M MM o oo d dd e ee setting. Incorrect media type W WW I II N NN D DD O OO W WW S SS On the M MM a aa i ii n nn tab of the S500 Properties window, confirm that the M MM e ee d dd i ii a aa T TT y yy p pp e ee selected matches the paper loaded. M MM A AA C CC O OO S SS In the Print dialog box, confirm that the M MM e ee d dd i ii a aa T TT y yy p pp e ee selected matches the paper loaded. Print Quality is improperly set W WW I II N NN D DD O OO W WW S SS On the M MM a aa i ii n nn tab of the S500 Properties window, select the appropriate Print Quality setting: H HH i ii g gg h hh , S SS t tt a aa n nn d dd a aa r rr d dd , D DD r rr a aa f ff t tt or C CC u uu s ss t tt o oo m mm . M MM A AA C CC O OO S SS In the P PP r rr i ii n nn t tt dialog box, select the M MM a aa n nn u uu a aa l ll icon, then click the D DD e ee t tt a aa i ii l ll s ss button. In the Detailed Setting window, slide the P PP r rr i ii n nn t tt Q QQ u uu a aa l ll i ii t tt y yy bar to select your preferred output quality. Printed output is faded or unclear Media not loaded print side up Check that your media is placed in the printer facing in the correct direction. See “Loading Paper and Other Media” on page 4. Low ink Verify that you have sufficient ink in the ink tanks. See “Monitoring Ink Levels” on page 19. Printhead nozzles clogged or damaged Verify that the printhead is working properly. See “Printing a Nozzle Check Pattern” on page 20 and “Cleaning the Printhead” on page 22. If necessary, perform multiple printhead cleanings. See the S500 User’s Guide on the Setup Software & User’s Guide CD-ROM for more information. Ink tanks are not seated properly Check the ink tanks, and reseat them if necessary. See “Replacing Ink Tanks” on page 20. Printhead needs to be aligned Perform printhead alignment. See "Aligning the Printhead" on page 23. Meaningless characters printed Corrupted print instructions are stored in the printer buffer 1. Turn the printer off to clear the printer buffer. 2. Cancel the print job from the computer. See “Cancelling a Print Job” on page 7. 3. Turn the printer on again. Printer/computer not securely connected Check the cable connections between the printer and the computer to verify that they are securely connected. 2 229 99 Troubleshooting Troubleshooting Problem Possible Cause Try This Meaningless characters printed (continued) Previous print job paused before it was finished If a previous print job was paused before it was printed, turn the printer and the computer off, then back on again, or W WW I II N NN D DD O OO W WW S SS 1. Click S SS t tt a aa r rr t tt , then S SS e ee t tt t tt i ii n nn g gg s ss , then P PP r rr i ii n nn t tt e ee r rr s ss . 2. Double-click C CC a aa n nn o oo n nn S SS 5 55 0 00 0 00 and cancel any unfinished print jobs. M MM A AA C CC O OO S SS On your keyboard, press the Apple Command key ( ) and the period key (.) at the same time. The print job will be cancelled and the paper ejected. Incorrect printer driver selected Check the Printer window to verify that the correct printer driver is selected. Bad (corrupted) file Create the document again and print it. If it prints successfully, the original file was corrupted. ECP mode not set Extended Capabilities (Parallel) Port, or ECP, provides faster data transfer between the computer and the printer. If the ECP setting is incorrect, it could result in incorrect print information going to the printer. See the S500 User’s Guide on the Setup Software & User’s Guide CD-ROM for instructions on how to check ECP settings and reconfigure if needed. H HHa aan nnd ddl lli iin nng gg E EEr rrr rro oor rr M MMe ees sss ssa aag gge ees ss P...