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When you open Home Center Software, the software automatically checks for software and firmware updates (firmware updates on WINDOWS OS-based computers only). Use this procedure when you want to upgrade manually. NOTE: Your printer must be connected to the computer with a USB cable (not wirelessly) to upgrade firmware. To upgrade the software and firmware: 1. Make sure that your computer is connected to the Internet. 2. Connect the printer to the computer with a USB cable (if not currently connected). 3. Open Home Center Software. 4. Click the Tools icon to open the side navigation pane. 5. Under Web Links, click Software Updates to check whether software updates are available. 6. If there are updates, click Next and follow the on-screen instructions. 7. Under Web Links, click Firmware Updates to check whether firmware updates are available. 8. If there are updates, click Next and follow the on-screen instructions. To upgrade the software: 1. Make sure that your computer is connected to the Internet. 2. Open Home Center Software. 3. On the File menu, select Check for Updates. 4. If there are software updates, follow the on-screen instructions for upgrading your software. To upgrade the firmware: 1. Go to 2. Connect the printer to the computer with a USB cable (if not currently connected). 3. Select your operating system from the drop-down list. 4. Click Select in the Firmware box. 5. Read the instructions, click Download, then follow the on-screen instructions. KODAK ESP 5200 Series All-in-One Printer Monitoring and adjusting printer performance From the control panel, you can perform many tasks to help you keep the printer functioning well. Checking ink To check the ink levels: levels 1. Press Home. 2. Press to select Maintenance. Resetting factory defaults 3. With Check Ink Levels selected, press OK. The LCD shows approximate levels of ink in the cartridges so you know when it’s time to order replacement cartridges. To reset all defaults to the factory default settings: 1. Press Home. to select Printer Settings. 2. Press 3. Press to select Reset All Settings, then press OK. 4. When you see the message, “This will reset printer settings to factory defaults,” press OK. 8 8 Troubleshooting Basic troubleshooting Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer. Use the following information to help troubleshoot problems with your printer. For more troubleshooting information, go to: • to use our Step-by-Step Solutions and Repair tool for help with problems such as paper jams and image quality. • for FAQs and links to other support for your printer. • for help with wireless networking. • to download the latest software and firmware files. • for the recommended system requirements. Problem Possible Solutions Printer does not power on • Make sure you are using the power cord that came with your printer. • Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip. • If the USB 2.0 cable was disconnected from the printer, then reconnected, or if power to the printer was interrupted, restart the computer. Printer not detected • Make sure your printer is plugged in and turned on. • If you are using a USB cable, make sure: – you have a USB 2.0 cable. – that the USB cable is connected to both your printer and your computer. • If you are using a wireless connection, make sure the: – printer is connected to your wireless network (check the Wi-Fi connectivity LED and the SSID). – your access point is transmitting data. – firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer. – For additional information, go to Wireless connectivity problems For wireless connectivity issues, go to Printhead carriage jam • Open the printer access door and clear any obstructions. • Check that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.) KODAK ESP 5200 Series All-in-One Printer Problem Possible Solutions Image quality problems • For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package. • Make sure the paper is loaded correctly. See Loading paper, page 13 5. For more help, go to select All-in-one printer, then Print Quality (missing colors, blank prints, etc). Ink cartridge problems • Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges. • Remove, then install the cartridges again. Make sure the cartridges click into place. Paper jam • Check...

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