Stimmen - 3, Durchschnittliche Bewertung: 4
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Anleitung Zusammenfassung
Right-click the icon, select Properties, and then click the Print Test Page... button. If the test page prints from one icon and not the other, delete the icon for the printer that does not print. Uninstalling the software If there is still a problem, uninstall and then reinstall the printer software: 1 From the Start menu, click: Programs Compaq A3000 Uninstall Compaq A3000. 2 Follow the instructions on your screen. 3 To reinstall the printer software, See “Install the printer software” on page 7. Printer prints blank pages Make sure you have removed the transparent tape covering the bottom of the print cartridges. For help, see page 4. Paper misfeeds or multiple sheets feed > Make sure you are using a paper recommended for inkjet printers. > Do not force the paper down into the printer when you load it. Align the top of the paper with the top of the paper support. > Do not load too much paper in the sheet feeder. The printer will hold up to 100 sheets of plain printer paper (and less sheets for heavier paper). > Adjust the left paper guide so it rests against the left edge of the paper, but not so tight as to bow the paper in the feeder. > Make sure the printer is on a flat, level surface. Warm up This is not an error. The scanner lamp is warming up after a period of inactivity and will take a few seconds to complete. Once the scanner lamp is warm, your job will be performed...no action is required. Help Paper Jams Try removing the paper from the sheet feeder. If the paper is lodged too far into the printer and can’t be removed: 1 Unplug the power cord from the printer. 2 Pull firmly on the paper to remove it. Lower the front cover and pull the paper from the front if necessary. 3Close the front cover. 4 Plug the power cord back into the printer to turn it on. 5 Print your document again. Pages have poor print quality > Check the ink level graphic on the Cartridges tab of your Printer Properties. An ink cartridge may be out of ink or low on ink. > Check the print quality setting on your Printer Properties. Try a higher or lower quality setting. You may have selected a lower setting which may print lower quality prints or too high of a setting which could smear the ink. > Use a different brand of paper. Each brand of paper accepts ink differently and prints with slight color variations. It is recommended that you use Compaq Inkjet Media for the best results. > Align and/or clean the print cartridges from the Printer Properties Maintenance tab. > Don’t use refilled print cartridges. For best results, use Compaq recommended supplies. Printing is slow Printing can be slow for several normal reasons. > If you are printing multiple large photos, printing can take longer. > Pages with many graphics will print slower than pages with mostly text. > High resolutions will take longer to print, such as 2400 x 1200 dpi. Use a lower resolution unless you require very high quality. > If you are printing from your PC, try closing any unneeded applications. Your PC may need additional RAM or a higher processor speed. Help 29 Getting Started Guide The PC is not available You have initiated a task that requires assistance from the PC, but the PC was not available. Make sure: > Your PC is on and is not in suspend mode. If you are unsure, move the mouse. If you can see your mouse moving, your PC should be available. > Check whether the USB cable is connected to both the A3000 and your PC. Lastly, try your task again later if the A3000 is still processing a previous task, such as a PC print job, scan job, or copy. Scanning menu does not appear The Scan To menu is created by your computer. If the A3000 has not been attached to a PC with the settings utility installed, the Scan To menu will be blank when you press the scan button. Otherwise, > Make sure the USB cable is connected and the A3000 software has been installed. > Run the A3000 settings utility. If it is already running, right-click on the icon in the system tray and shut it down before running it again. For help in setting up your Scan To menu, see “Scanning” on page 21. Contacting Compaq Visit our Web site at to: > Access publications for your printer. > Download software updates. > Search for solutions to common problems. > Learn new ways to use your printer. > Look for special offers and purchase inkjet supplies and media. To quickly navigate to the Compaq website, click: Start Program Files Compaq A3000 Compaq Online. Warranty Service How do I obtain warranty service? You may access product technical support on Compaq's website at or you may call Compaq's Technical Support Center. Compaq's highly trained technicians will first try to resolve the problem through our online services or by telephone. If your problems cannot be resolved using these methods, Compaq will ship an exchange printer to you. Upon receipt of the exchange printer, remove the ink cartridges and cable from the printer you are returning. You will need to use these wi...