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Some legacy BIOS cause hangs on startup or other problems if it is not ATA/100 compatible. For more information, see the earlier section on the Ultra ATA/100 requirements. In addition, some legacy BIOS may cause a hang due to the large drive capacity. Consider using the alternate capacity jumper if it is available on your drive model. Use the alternate capacity jumper if your computer does not support higher capacity drives. The jumper will limit large capacity drives to 32 Gbytes. Note. If these tips do not answer your question or solve the problem, contact your dealer or visit to download SeaTools disc diagnostics software and more troubleshooting advice. Seagate support services For online information about Seagate products, visit or e-mail your disc questions to DiscSupport@Seagate.com. If you need help installing your drive, consult your dealer first. If you need additional help, call a Seagate technical support specialist. Before calling, note your system configuration and drive model number. Africa +1-405-324-4714 Netherlands 00 800-47324283 Australia 1800-14-7201 New Zealand 0800-443988 Belgium 00 800-47324283 Norway 00 800-47324283 China* 800-810-9668 Poland 00 800-311 12 38 Denmark 00 800-47324283 Spain 00 800-47324283 France 00 800-47324283 Sweden 00 800-47324283 Germany 00 800-47324283 Switzerland 00 800-47324283 Hong Kong 800-90-0474 Singapore 800-1101-150 Hong Kong† 001-800-0830-1730 Taiwan* 00-800-0830-1730 India 1-600-180-1104 Thailand 001-800-11-0032165 Indonesia 001-803-1-003-2165 Turkey 00 800-31 92 91 40 Ireland 00 800-47324283 United Kingdom 00 800-47324283 Italy 00 800-47324283 USA/Canada/ 1-800 SEAGATE or Japan 0034 800 400 554 Latin America +1-405-324-4700 Korea 007 98 8521 7635 Other European Malaysia 1-800-80-2335 countries +1-405-324-4714 Middle East +1-405-324-4714 *Mandarin †Cantonese Warranty. To determine the warranty status of your Seagate disc drive, contact your place of purchase or visit our web site at for more information. Return Merchandise Authorization (RMA). Run SeaTools to diagnose your drive before requesting a return authorization. In addition, please verify that your drive is defective by following the troubleshooting checklist in this guide. Seagate offers comprehensive customer support for all Seagate drives worldwide. Seagate customer service centers are the only facilities authorized to service Seagate drives. Drive return procedures vary depending on geographical location and are subject to current international trade regulations. Shipping the drive Caution. Back up the data before shipping. Seagate assumes no responsibility for data lost during shipping or service. Shipping drive in an unapproved container voids the warranty. Pack the drive with original box and packing materials. Use no other materials. This prevents electrical and physical damage in transit. Electromagnetic compliance for the European Union. This model complies with th...

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