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Troubleshooting > Optical Discs n188 N Why can't I write data to Blu-ray Disc media? . Check if your optical disc drive supports the Blu-ray Disc writing function. . BD-R Disc media are not rewritable. You cannot add or erase data to or from the BD-R Disc media. What should I do if my external optical disc drive does not work properly? Make sure that your external optical disc drive is connected to an AC power source and the USB port. If it is not connected, the external optical disc drive may not work properly. ! You cannot use USB devices if you disable the USB ports in the BIOS setup screen. To enable the ports, follow the steps in Disabling Built-in Devices (page 133). What should I do if I cannot play discs? The optical disc drive on your computer may have been disabled in the BIOS setup screen. Follow the steps in Disabling Built-in Devices (page 133) to enable the drive. Troubleshooting > Display n189 N Display Why did my screen go blank? . Your computer screen may go blank if the computer loses power or enters a power saving mode (Sleep or Hibernate). If the computer is in LCD (Video) Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Modes (page 32) for more information. . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . If your computer is running on battery power, make sure the battery pack is installed properly and is charged. See Using the Battery Pack (page 22) for more information. . If the display output is directed to the external display, press the Fn+F7 keys. See Combinations and Functions with the Fn Key (page 39) for more information. . While a performance selection is in progress, your computer screen becomes dark and may temporarily show some noise or flicker. This is normal and does not indicate a malfunction. Troubleshooting > Display n190 N What should I do if I do not see proper images or videos? . Be sure to select True Color (32 bit) for the display colors before using video/image software or starting DVD playback. Selecting any other option may prevent such software from displaying images successfully. To change the display colors, follow these steps: 1 Right-click on the desktop and select Screen resolution. 2 Click Advanced settings. 3 Click the Monitor tab. 4 Select True Color (32 bit) under Colors. . Do not change the display resolution or colors while using video/image software or playing DVDs, as it may cause unsuccessful playback/display or unstable system operations. Additionally, it is recommended you disable your screen saver before starting DVD playback. If the screen saver is enabled, it may be activated during DVD playback and prevent the playback from running successfully. Some screen savers have been found to even change the display resolution and colors. What should I do if some items do not fit on the computer screen? Check that the text size is set to 100%. If not, some items, for example a software menu, may not be displayed correctly, depending on the software you are using. See Windows Help and Support for more information on how to change the text size. Troubleshooting > Display n191 N What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port? . Make sure you are using an HDCP-compliant display. The copyright protected content is not displayed on a non-HDCP compliant display. See Connecting a TV with an HDMI Input Port (page 112) or Connecting a Computer Display or a Projector (page 109) for more information. . Another external display may be connected to the monitor port on your computer or the port replicator. Press the Fn+F7 keys to change the display output. See Connecting a TV with an HDMI Input Port (page 112) or Connecting a Computer Display or a Projector (page 109) for more information. What should I do if 3D images are not displayed on my 3D TV connected to the HDMI output port? . Change the 3D playback settings. To change the settings, click located at the lower right corner of the PowerDVD BD window. See the help file included with the PowerDVD BD for more information. . If the computer is connected to your 3D TV through an AV amplifier, make sure the AV amplifier supports 3D playback. . Check the HDMI output resolution settings on the computer. If the resolution is not set to 1920 x 1080 or 1280 x 720, images are not displayed in 3D. . You should also see the manual that came with your 3D TV for more information on 3D playback. Troubleshooting > Display n192 N Why doesn't my screen display a video? . If the display output is directed to the external display and the external display is disconnected, you cannot display a video on your computer screen. Stop video playback, change the display output to the computer screen, and then restart video playback. See Selecting Display Modes (page 115) for changing the display output. Alternatively, you can press the Fn+F7 keys to change t...
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