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To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. For details, see Installing/Removing the Battery Pack (page 17). . If the problem persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link. Troubleshooting > Computer n125 N What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode? . This problem could be due to the battery pack not being installed properly. To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. For details, see Installing/Removing the Battery Pack (page 17). . If the problem persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link. Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the current CPU speed instead of the maximum speed. What should I do if my computer does not accept my password and returns a message, Enter Onetime Password? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Slide (in the direction of G on the switch) and hold the power switch for more than four seconds to check that the power indicator light turns off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password, check that the Num lock and Caps lock indicator lights are unlit. If both or either of the lights is lit, press the Num Lk (or Num Lock) key or the Caps Lock key to turn off the indicator light before entering the password. Troubleshooting > Computer n126 N What should I do if my game software does not work or it keeps crashing? . Check the web site of the game if there are any patches or updates to download. . Make sure you have installed the latest video driver software. . On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in such a case is not guaranteed. What should I do if I cannot remember the power-on password? If you have forgotten the power-on password, contact VAIO-Link to reset it. A reset fee will be charged. How can I change the boot device order? You can use one of the BIOS functions to change the boot device order. Follow these steps: 1 Turn on your computer. 2 Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears. 3 Press the < or , key to select Boot. 4 Press the M or m key to select the drive whose boot device order you want to change. 5 Press the F5 or F6 key to change the boot device order. 6 Press the < or , key to select Exit, select Exit Setup, and then press the Enter key. At the confirmation prompt, press the Enter key. Troubleshooting > Computer n127 N Why doesn't my screen turn off after the automatic turn-off time has passed? Some software applications or screen savers are designed to temporarily disable the feature of your operating system that turns off the computer screen or places the computer into Sleep mode after a certain period of inactivity. To solve this problem, exit the running software application(s) or change the current screen saver. What should I do if I cannot boot my computer from the external device connected to the computer? To boot your computer from the external device, for example the USB floppy disk drive or the USB optical disc drive, you need to change the boot device. Turn on your computer and press the F11 key when the VAIO logo appears. Troubleshooting > Computer n128 N How do I reduce the volume of the recovery partition? Your built-in storage device contains the recovery partition where the data for the system recovery is stored. If your computer includes a solid state drive, you might want to reduce the volume of the recovery partition by following these steps: 1 Insert a recovery disc into an external optical disc drive (not supplied) while your computer is on, turn off the computer, and then turn it on once again. 2 Press the F11 key when the VAIO logo appears during the startup process. ! Use recovery disc(s) you created upon delivery of your computer. 3 Select your keyboard layout from the drop-down list and click Next. 4 Select your operating system and click Next. 5 Click VAIO Recovery Center. 6 Click Restore Complete System and Start. 7 Select Skip and click Next. You will be prompted to select whether or not to keep the VAIO Value-added content. 8 Select No and click Next. 9 Follow the on-screen instructions. ! The above procedure involves system ...
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