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. Have your back up DVD(s) on hand in case you need any files from them. . Do not guess—follow directions carefully! It is often necessary to run an installation utility first—before connecting a new hardware item to the computer. If the device is connected first, it may be very difficult to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. If Something Goes Wrong If Something Goes Wrong Develop good computing habits . Restart the Windows® operating system. Always restart the Windows® operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind. . Do one installation at a time. If you have several new items to add to your computer system, install just one at a time, creating restore points immediately before each successive installation. This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create a restore point. 3 Install one item of hardware or software. 4 Restart the Windows® operating system. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. Cannot use the “USB Sleep and Charge function.” (Available on certain models.) . The setting of “USB Sleep and Charge function” may be Disabled. Change the setting to Enabled. . Some external devices may not be able to use the “USB Sleep and Charge function.” In this case, please try one or more of the following methods. . Change the Enabled mode setting. . Turn OFF the computer while external devices are connected. . Connect external devices after turning OFF the computer. If this function cannot be used, change the setting to Disabled. . Make sure that you are connected to a compatible port. If Something Goes Wrong If Something Goes Wrong If you need further assistance The “USB Wakeup function” does not work. . When the “USB Sleep and Charge function” is set to Enabled the “USB Wakeup function” does not work for ports that support the “USB Sleep and Charge function.” In that case, use a USB port that does not have the “USB Sleep and Charge function”-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the “USB Sleep and Charge function.” For more information, see “USB Sleep and Charge Utility” on page 166. The eSATA device is not recognized from Sleep or Hibernation ...

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