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If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: . Review the troubleshooting information in your operating system documentation. . If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance. . Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. If Something Goes Wrong If Something Goes Wrong If you need further assistance Detailed system specifications are available at by selecting your particular product and model number, clicking GO, and then clicking the Detailed Specs link from the menu on the left, or just refer to the computer documentation shipped with your product. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777. Contacting Toshiba If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you. Toshiba’s Technical Support Website For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com. Toshiba voice contact Before calling Toshiba, make sure you have: . Your computer’s serial number . The computer and any optional devices related to the problem . Backup copies of your Windows® operating system and all other preloaded software on your choice of media . Name and version of the program involved in the problem along with its installation media . Information about what you were doing when the problem occurred . Exact error messages and when they occurred For technical support, call the Toshiba Global Support Centre: If Something Goes Wrong If Something Goes Wrong Other Toshiba Internet Web sites Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 Other Toshiba Internet Web sites toshiba.com Worldwide Toshiba corporate site computers.toshiba.com Marketing and product information in the USA accessories.toshiba.com Accessories information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba’s worldwide offices Australia Canada Toshiba (Australia) Pty. Limited Toshiba Canada Ltd. 84-92 Talavera Road 191 McNabb Street North Ryde NSW 2113 Markham, Ontario Sydney L3R - 8H2 Australia Canada France Germany...

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