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2 Create a Restore Point. 3 Install one item of hardware or software. If Something Goes Wrong If Something Goes Wrong If you need further assistance 4 Restart the Windows® operating system. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (e- mail, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. The eSATA device is not recognized from Sleep or Hibernation mode. A connected eSATA device may not be recognized if it is connected to the computer’s eSATA/USB combo port while the computer is in Sleep mode or Hibernation mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on. NOTE Before connecting the eSATA device to your computer and external power source, read the documentation that came with the device and follow the manufacturer’s instructions. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: . Review the troubleshooting information in your operating system documentation. . If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance. . Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. If Something Goes Wrong If Something Goes Wrong If you need further assistance For the detailed specifications for your computer, visit pcsupport.toshiba.com. Go to the Tech Support Center, select your particular model from the list and go to the Detailed Specifications for that model. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777. Contacting Toshiba If you still need help and suspect that the problem is hardware- related, Toshiba offers a variety of resources to help you. Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com. Toshiba voice contact Before calling Toshiba, make sure you have: . Your computer’s serial number . The computer and any optional devices related to the problem . Backup copies of your Windows® operating system and all other preloaded software on your choice of media . Name and version of the program involved in the problem along with its installation media . Information about what you were doing when the problem occurred . Exact error messages and when they occurred For technical support, call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 If Something Goes Wrong If Something Goes Wrong Other Toshiba Internet Web sites Other Toshiba Internet Web sites toshiba.com computers.toshiba.com accessories.toshiba.com Toshiba’s worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia France Toshiba Systemes (France) S.A. 7, Rue Ampere; B. P. 131 92800 Puteaux Cedex France Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 10 20041, Agrate Brianza Milano, Italy Latin America and Caribbean Toshiba America Information Systems 9740 Irvine Blvd. Irvine, California 92618 USA 800-457-7777 (within the US) 949-859-4273 (outside of the US - this call may incur long-distance charges) Worldwide Toshiba corporate site Marketing and product information in the USA Accessories information in the USA Canada Europe Japan Mexico and all of Latin America Canada Toshiba Canada Ltd. 191 McNabb Street Markham, Ontario L3R - 8H2 Canada Germany Toshiba Europe GmbH Leibnizstra.e 2 D-93055 Regensburg Germany Japan Toshiba Corporation, PCO-IO 1-1, Shibaura 1-Chome Minato-Ku, Tokyo, 105-8001 Japan Mexico Toshiba de Mexico S.A. de C.V. Sierra Candela No.111, 6to. Piso Col. Lomas de Chapultepec. CP 11000 Mexico, DF. If Something Goes Wrong If Something Goes Wrong Toshiba’s worldwide offices Spain Toshiba Information Systems (Espana) S.A. Parque Empresarial San Fernando Edificio Europa, 1a Planta Escalera A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information System...

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