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Do the following: 1 Check the OUTPUT specifications on the AC adaptor (for example, DC 19V – 3.95A) 2 Check the INPUT specifications on the bottom of the computer. The output specifications of the AC adaptor must match the input specifications of the computer. 3 If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specifications do match, contact Toshiba. See “Contacting Toshiba” on page 180. The Windows® operating system is not working Once you are familiar with the desktop and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: . The operating system fails to start after the initial startup appears. . The operating system takes a long time to start. If Something Goes Wrong If Something Goes Wrong The Windows® operating system is not working . The operating system responds differently from the normal routine. . The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may have to change your system’s configuration or verify the startup procedure to fix the problem. To do this, use the options in the Startup menu. To open the Startup menu: 1 Restart your computer. 2 Press F8 when your computer starts and before Windows® starts loading. The Windows® Advanced Boot Options menu displays these options: . Repair Your Computer . Safe Mode . Safe Mode with Networking . Safe Mode with Command Prompt . Enable Boot Logging . Enable low-resolution video (640 x 480) . Last Known Good Configuration (advanced) . Directory Services Restore Mode . Debugging Mode . Disable automatic restart on system failure . Disable Driver Signature Enforcement . Start Windows® Normally When you highlight each option using the arrow keys, Windows® displays information about each option at the bottom after Description. See your Windows® documentation for further explanation. If Something Goes Wrong If Something Goes Wrong The Windows® operating system is not working NOTE If your computer is connected to a network, the Startup menu may display different versions of Safe mode. Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: network speed, network conditions, time of day (when everyone else is surfing, your access can be slow) and popularity of the sites you are trying to access. If accessing a particular site is very slow, try later. My browser cannot find the URL address I typed in. Make sure you separated the domain names of the address with the...

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