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To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. For details, see Installing/Removing the Battery Pack (page 15). . If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO Support. Troubleshooting > Computer Operations n 96 N Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the current CPU speed instead of the maximum speed. What should I do if my computer does not accept my password and returns a message, Enter Onetime Password? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Slide (in the direction of G on the switch) and hold the power switch for more than four seconds to check that the power indicator light turns off. Wait for 10 to 15 seconds, then restart your computer and enter the correct password. The password is case sensitive, so be sure to check letters for the current case before you enter the password. What should I do if my game software does not work or it keeps crashing? . Check the web site of the game if there are any patches or updates to download. . Make sure you have installed the latest video driver software. . On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in such a case is not guaranteed. Why doesn't my screen turn off after the automatic turn-off time has passed? Some software applications or screen savers are designed to temporarily disable the feature of your operating system that turns off the computer screen or places the computer into Sleep mode after a certain period of inactivity. To solve this problem, exit the running software application(s) or change the current screen saver. Troubleshooting > Computer Operations n 97 N How can I change the boot device order? You can use one of the BIOS functions to change the boot device order. Follow these steps: 1 Turn on your computer. 2 Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If the screen does not appear, restart the computer and press the F2 key several times when the VAIO logo appears. 3 Press the < or , key to select Boot. 4 Press the M or m key to select the drive whose boot device order you want to change. 5 Press the F5 or F6 key to change the boot device order. 6 Press the < or , key to select Exit, select Exit Setup, and then press the Enter key. At the confirmation prompt, press the Enter key. What should I do if I cannot boot my computer from the external device connected to the computer? To boot your computer from an external device, for example a USB floppy disk drive or a USB optical disc drive, you need to change the boot device. To change the boot device, turn on your computer and press the F11 key when the VAIO logo appears. ! When using an external device, be sure to connect it to an AC power source in advance. Troubleshooting > Computer Operations n 98 N Why doesn't my computer respond fast enough while Windows Aero is running? Performance of your computer is not guaranteed while Windows Aero is running. It is recommended you disable Windows Aero to ensure optimum performance. To disable Windows Aero, follow these steps: 1 Right-click on the desktop and select Personalize. 2 Select themes other than Aero Themes. Troubleshooting > System Update / Security n 99 N System Update / Security How can I find important updates for my computer? You can find and install the latest updates on your computer with the software applications: the Windows Update and the VAIO Update. See Updating Your Computer (page 26) for more information. How can I protect my computer against security threats, such as viruses? The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly. You can get important Windows updates by doing the following: ! Your computer must be connected to the Internet to download the updates. 1 Click Start and Control Panel. 2 Click System and Security. 3 Click Action Center. 4 Follow the on-screen instructions to set up automatic or scheduled updates. Troubleshooting > System Update / Security n100 N How do I keep my antivirus software updated? You can keep the McAfee software program current with the latest updates from McAfee, Inc. To download and install the latest security updates, follow these steps: ! Your computer must be connected to the Internet to download the updates. 1 Click Start, All Programs, McAfee, and McAfee SecurityCenter. 2 Click the button located at the upper left corner of the window to update the software. 3 Follow the on-screen instructi...
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