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• Make sure that “SURROUND” is set to “SIDE” or “BEHIND” (page 54). There is no sound from the center speaker.2) • Set the center speaker level to the appropriate level. • The software being played back has limited sound effects. Check the volume with the test tone (page 56). • Check that the center speaker is connected securely and correctly. • Make sure that “CENTER” is set to “YES” (page 54). Sound lacks bass. • Check that the speaker’s + and – terminals are connected correctly. 1) Except for MHC-GNZ55D. 2) Except for MHC-GNZ77D/MHC-GNZ55D. Disc Player The disc tray does not open and “LOCKED” appears in the display. • Consult your nearest Sony dealer or local authorized Sony service facility. The disc tray does not close. • Load the disc correctly. • Always close the disc tray by pressing Z OPEN/ CLOSE on the unit. Do not forcibly push the disc tray to close it as this may cause a malfunction. The disc does not eject. • You cannot eject the disc during CD Synchro Recording. Press x to cancel the CD Synchro Recording, then press Z OPEN/CLOSE on the unit to eject the disc. • Consult your nearest Sony dealer. 86GB Playback does not start. • Open the disc tray and check whether a disc is loaded. • Wipe the disc clean (page 93). • Reload the disc. • Load the disc that this system can play back (page 6). • Load the disc correctly. • Load the disc on the disc tray with the label side facing up. • Remove the disc and wipe away the moisture on the disc, then leave the system turned on for a few hours until the moisture evaporates. • Press H (or nN on the unit) to start playback. • The region code on the DVD VIDEO does not match the system. • Cancel the Custom Parental Control function (page 46). The sound skips. • Wipe the disc clean (page 93). • Reload the disc. • Move the unit to a place without vibration (e.g., on top of a stable stand). • Move the speakers away from the unit, or place them on separate stands. When you listen to a track with bass sounds at high volume, the speaker vibration may cause the sound to skip. Playback does not start from the first track. • The system is in Program Play or Shuffle Play mode. Turn off Program Play and Shuffle Play. • Resume Play has been selected. Press x twice. Then, press H (or nN on the unit) to start playback (page 26). • The title, DVD or PBC menu automatically appears on the TV screen. Playback starts automatically. • The DVD VIDEO features an auto playback function. Playback stops automatically. • Some discs may contain an auto pause signal. While playing such a disc, the playback stops at auto pause signal. You cannot perform some functions such as Stop, Lock Search, Slow-motion Play, Repeat Play, Shuffle Play or Program Play. • Depending on the disc, you may not be able to do some of the operations above. Refer to the operating instructions supplied with the disc. The MP3 audio track cannot be played back. • The DATA CD is not recorded in an MP3 format that conforms to ISO 9660 Level 1, Level 2, or Joliet in expansion format. • The DATA DVD is not recorded in an MP3 format that conforms to UDF (Universal Disk Format). • The MP3 audio track does not have the extension “.MP3”. • The data is not stored in MP3 format. • The MP3 audio tracks in format other than MPEG 1 Audio Layer 3 cannot be played back. • The system can playback to a depth of 8 folders only. • The “MODE (MP3, JPEG)” setting has been set to “IMAGE (JPEG)” (page 36). • The disc contains more than 200 albums. • The album contains more than 600 tracks when the “MODE (MP3, JPEG)” is set to “AUDIO (MP3)”. • The album contains more than 300 tracks when the “MODE (MP3, JPEG)” is set to “AUTO”. • The DATA CD or DATA DVD contains a DivX video file. The MP3 audio tracks take longer time to play back than others. • After the system reads all the tracks on the disc, playback may take more time than usual if: – the number of albums or tracks on the disc is very large. – the album and track organization structure is very complex. The JPEG image file cannot be played back. • The DATA CD is not recorded in a JPEG format that conforms to ISO 9660 Level 1, Level 2, or Joliet in expansion format. • The DATA DVD is not recorded in a JPEG format that conforms to UDF (Universal Disk Format). • The JPEG image file does not have the extension “.JPG” or “.JPEG”. • The data is not stored in JPEG format. • The JPEG image file is larger than 3,072 (width) . 2,048 (height) in normal mode, or more than 2,000,000 pixels in Progressive JPEG mode which is mainly used on the Internet website. • The “MODE (MP3, JPEG)” setting has been set to “AUDIO (MP3)” (page 36). • The system can play back to a depth of 8 folders only. • JPEG image files with a high width to length ratio cannot be played back. • The disc contains more than 200 albums. continued 87GB Troubleshooting • The album contains more than 600 files when the “MODE (MP3, JPEG)” is set to “IMAGE (JPEG)”. • The album contains more than 300 files when the “MODE (MP3, JPEG)” is...

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