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Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'.That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects. Proximity of Pixel Defects Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects. Pixel Defect Tolerances In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables. BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels (one white pixel) 0 Distance between two bright dot defects* >15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects* >15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 or 2 adjacent sub pixel defects = 1 dot defect This monitor is ISO9241-307 compliant. (ISO9241-307: Ergonomic requirement , analysis and compliance test methods for electronic visual displays) 29 7. Customer care and warranty 7. Customer care and warranty 7.2 Customer Care & Warranty Customer Care & Warranty For warranty coverage information and additional suppor t requirement valid for your region, please visit t website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region: Country ASC Consumer care number Price Austria Siemens I&S +43 0810 000206 € 0.07 Belgium E Care +32 078 250851 € 0.06 Denmark A-novo +45 3525 8761 Local call tariff Finland A-novo +358 09 2290 1908 Local call tariff France Germany A-novo Siemens I&S +33 082161 1658 +49 01803 386 853 € 0.09 € 0.09 Greece Allman Hellas +30 00800 3122 1223 Free of charge Ireland Invec Scotland +353 01 601 1161 Local call tariff Italy A-novo +39 840 320 041 € 0.08 Luxembourg E Care +352 26 84 30 00 Local call tariff Netherlands E Care +31 0900 0400 063 € 0.10 Norway A-novo +47 2270 8250 Local call tariff Poland Zolter +48 0223491505 Local call tariff Por tugal Eatsa Spain +351 2 1359 1440 Local call tariff Switzerland A-novo +41 02 2310 2116 Local call tariff Spain Eatsa Spain +34 902 888 785 € 0.10 Sweden A-novo +46 08 632 0016 Local call tariff United Kingdom Invec Scotland +44 0207 949 0069 Local call tariff 30 7. Customer care and warranty 7. Customer care and warranty Contact Information for CENTRAL AND EASTERN EUROPE region: Country Call center ASC IBA Consumer care number +375 17 217 3386Belarus NA Bulgaria NA NA NA LAN Ser vice Renoprom Asuppor t +359 2 960 2360 Croatia +385 1 333 0974 Czech Rep. 800 100 697 Estonia NA NA FUJITSU Serware +372 6519900 Hungar y +36 1 2426331 NA Profi Ser vice “Ser viceNet LV” Ltd. +36 1 814 8080 +371 7460399Latvia NA Lithuania NA NA NA UAB "Ser vicenet" Blue Ridge Intl. CPS +370 7400088 Romania +40 21 2101969 Russia +7 (495) 645 6746 (for repair) NA NA CEEE Par tners Kim Tec d.o.o. +7 (495) 645 3010 (for sales) Serbia & Montenegro +381 11 20 70 684 Slovakia NA NA NA Datalan Ser vice PC H.and Comel +421 2 49207155 Slovenia +386 1 530 08 24 Ukraine +380 562320045 NA NA Topaz-Ser vice Company Techpro +38 044 245 73 31 Turkey +90 212 444 4 832 Contact Information for LATIN AMERICA region: Country Call center Vermont Vermont Consumer care number 0800 3330 856 0800-7254101 Argentina Brazil Contact Information for NORTH AMERICA: Country Call center ASC Consumer care number Canada Supercom TOS Supercom Teleplan (800)479-6696 (877) 835-1838 U.S.A. Contact Information for CHINA: China Consumer care number : 4008 800 008 31 7. Customer care and warranty 7. Customer care and warranty Contact Information for APMEA region: Country Call center ASC AGOS NETWORK PTY LTD Consumer care number 1300 360 386Australia NA Bangladesh NA Distributor : Computer Source Ltd (warranty buy-out) 880-2-9141747, 9127592 880-2-8128848 / 52 Cambodia NA Distributor : Neat Technology Pte Ltd (Singapore) (warranty buy-out) 855-023-999992 Hong Kong / Macau NA Smar t Pixels Technology Ltd. Hong Kong:Tel: +852 2619 9639 Macau:Tel: (853)-0800-987 India NA REDINGTON INDIA LTD Tel: 1 800 425 6396 SMS: PHILIPS to 56677 Indonesia NA PT. Gadingsari elektronika Prima Tel: 62 21 75909053, 75909056, 7511530 Israel NA Eastronics LTD 1-800-567000 Malaysia NA After Market Solutions (CE) Sdn Bhd 603 7953 3370 Nepal New Zealand NA NA Distributor : Syakar Co. Ltd (warranty buy-out) Visual Group Ltd. 977-1-4222395 0800 657447 Pakistan NA Philips Consumer Ser vice (9221) 2737411-16 Philippines NA Glee Electronics, Inc. (02) 633-4533 to 34, (...

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