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The product is working properly. 5-1 Troubleshooting 5-2 Before Requesting Service ЕЭ Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center. A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON Is the power cord connected properly? Check the connection status of the power cord. Is the message displayed on the screen? (Connected using the D-sub cable) Check the cable connecting the PC and the product. (Connected using the DVI cable) If the message appears on the screen even if the cable is properly connected, recheck the input signal by pressing the [ ©/SOORC] button of the product. Is the message displayed on the screen? This occurs when the signal from the graphics card exceeds the maximum resolution or the maximum frequency of the product. In this case, set up the appropriate resolution and the frequency for the product. Is a blank screen displayed and does the power LED blink at a 1 second interval? This occurs when the power saving function is running. If you click the mouse or press any key, the screen will be turned on. Did you connect with a DVI cable? If you connect the DVI cable when the PC has booted up or if you reconnect the DVI cable after disconnecting the cable while using a PC, the screen may not be displayed because some graphics cards do not output the video signal. In this case, reboot the PC while the DVI cable is connected. THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR. Did you cancel the screen adjustment? Check If the function Is set to Off. THE COLOR IS WEIRD / THE PICTURE IS DISPLAYED IN BLACK AND WHITE Is the entire screen displayed in the same color as if viewing the screen through a cellophane paper? Check the cable connection to the computer. Reinsert the graphics card into the computer completely. Check if the is set to . Is the graphics card configured correctly? Set up the graphics card referring to the user manual. THE DISPLAY AREA SUDDENLY MOVES TO AN EDGE OR TO THE CENTER. Did you change the graphics card or the driver? Please press the [AUTO] button to run the auto adjustment function. Did you change the resolution and frequency appropriate to the product? Set the resolution and the frequency to the appropriate values in the graphics card refer to the (Standard Signal Mode Table) Is the graphics card configured correctly? Set up the graphics card referring to the user manual. THE PICTURES ARE OUT-OF-FOCUS. Did you change the resolution and the frequency appropriate to the product? Set the resolution and the frequency to the appropriate values in the graphics card refer to the (Standard Signal Mode Table) Troubleshooting 5-2 THE COLOR IS DISPLAYED IN 16 BIT (16 COLORS). THE COLOR HAS BEEN CHANGED AFTER CHANGING THE GRAPHICS CARD. Did you install the device driver for the product? Windows ME/XP/2000 : Set the color again by selecting Control Panel ^ Display ^ Settings. Windows Vista : Set the color again by selecting Control Panel ^ Personalization^ Display Settings. Windows 7 : Set the color again by selecting Control Panel ^ Displays Change display settings^ Advanced Set-tings^Monitor. For more information,refer to the Windows user manual for the computer. Is the graphics card configured correctly? Configure the color again in accordance with the new graphics card driver. WHEN I CONNECT THE MONITOR, THE 'UNKNOWN MONITOR, PLUG&PLAY (VESA DDC) MONITOR FOUND' MESSAGE IS DISPLAYED. Did you install the device driver for the product? Install the device driver referring to the descriptions about the driver installation. Check if all the Plug&Play (VESA DDC) functions are supported referring to the User Manual of the graphics card. Install the device driver referring to the descriptions about the driver installation. WHEN I LOOK AT THE EXTERIOR EDGES OF THE PRODUCT, SMALL ALIEN SUBSTANCES APPEAR ON IT. Since this product is designed so that the color has a soft appearance by coating it with a transparent material over the black edges, such things may be seen. This is not a defect of the product. A “BEEP, BEEP” SOUND IS HEARD WHEN BOOTING THE COMPUTER. If the beep sound is generated 3 or more times when booting up the computer, please request service for the computer. 5-2 Troubleshooting 5-3 FAQ FAQ! PLEASE TRY THE FOLLOWING! How can I change the frequency of the video signal? You have to change the frequency of the graphics card. (For more information, refer to the User Manual of the computer or the graphics card.) How can I change the resolution? Windows XP : Change the resolution by selecting Control Panel — Appearance and Themes — Display — Settings. Windows ME/2000 : Change the resolution by selecting Control Panel — Display — Settings. Windows Vista : Set the resolution in the Control Panel —Personalization—Display Settings. Windows 7 : Se...

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