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Anleitung Zusammenfassung
1 Year Technical Telephone Support . 24 Hours a Day, 7 Days a Week IMPORTANT NOTE Product failure or issues that arise from altering the hardware configuration or component performance, such as overclocking, is not covered under warranty. If you experience a problem with your new Compaq X, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see inside). Before contacting Total Care Support and Services, it’s important to have the following information handy. Please take a moment to write down your product information for future reference. Product Name: ___________________________________________________________________ Model Number: __________________________________________________________________ Serial Number: ___________________________________________________________________ Purchase Date: ___________________________________________________________________ Don’t Forget to Register! Click “Register with Compaq” on your desktop or go to: NOTE: You can view your PC product number, model number, and serial number by pressing the Ctrl, Alt, and S keys on the keyboard at the same time. Registration is quick, easy and offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at Total Care Support Process HP offers a wide variety of service and support options that are available around the clock for customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from HP Total Care in the following manner. 1 Use the Help and Support Center feature installed on your product and refer to your product documentation for specific instructions and troubleshooting information. 2 Visit our Customer Care Web site at Online service and support is available to all customers for the life of their Compaq products. It is always available and is your fastest source for up-to-date product information and expert assistance that includes: • Fast access to qualified online support specialists. • Software and driver updates for your product. • Valuable product and troubleshooting information for common problems. • Proactive product updates, support alerts, and newsgrams are available when you register your product. 3 Contact Total Care by phone 24 hours a day, seven days a week, at (U.S. only) 1-(800)-652-6672 (1-800-OK Compaq). Support is available in both English and Spanish (U.S. only). When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period. When should I contact online service and support? For many common problems and requests, HP’s online service and support is your fastest link to up-to-date product information and expert assistance. Visit to: • Download current software and drivers for your product. • Learn how to protect your PC from security threats such as viruses. • Diagnose performance issues with your PC. • Find user manuals and documentation for your product. When should I contact Total Care phone service and support? When your problem cannot be solved through online service and support, qualified support specialists are available 24 hours a day via 1-(800)-652-6672 (1-800-OK Compaq) to provide expert assistance. Call us when: • You either do not have Internet access, or cannot connect to the Internet to visit • Your product Help and Support Center does not identify or help solve your problem. • There is obvious damage or a mechanical breakdown with your product rendering it inoperable. Out-of-Warranty Support Options Online service and support Online service and support is available at for the life of the product. It is always open and is your fastest source for up-to-date product information and expert assistance. Total Care Phone Support Even after your warranty has ended, HP can still provide you with service and support options. • For Visa and MasterCard holders in the United States and Canada, please call 1-(800)-652-6672 (1-800-OK Compaq). The fee is U.S. $40* per call, charged to your Visa or MasterCard. *Prices are subject to change without notice and may vary based on your product. Protect Your Investment Obtaining a Warranty Upgrade HP offers an Extended Service Plan that provides you the same Carry-In coverage offered on your standard warranty for an additional one or two years of coverage. Service coverage begins on product purchase date and you must purchase the pack within the first year after pro...