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YN Maintenance and Service Guide 2–25 Troubleshooting Flowchart 2.16—No Audio, Part 2 Reload audio drivers. Load drivers and set configuration in OS. Continued from Section 2.15, No Audio, Part 1. Audio driver in OS configured? YYNNCorrect drivers for application? Connect to external speaker. YAudio? N Replace audio board and speaker connections in notebook (if applicable). NYAudio? Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2–26 Maintenance and Service Guide Troubleshooting Flowchart 2.17—Nonfunctioning Device Nonfunctioning Device. Reseat device. Unplug the nonfunctioning device fromthe notebook, inspect cables and plugs for bent or broken pins or other damage. Any physicaldevice detected? YN Clear CMOS. Fix or replacebroken item. DoneDone Reattach device. Close notebook, plug in power, and reboot. Device boots properly? Go to Section 2.9, No OS Loading. Device boots properly? Possible bad hard drive. Replace drive. Possible bad diskette drive. Replace drive. Possible bad NIC. Replace card. If integrated NIC, replace systemboard.YNYN Maintenance and Service Guide 2–27 Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good externalkeyboard. YExternal device works? N Replace system board. Reseat internal keyboard connector (if applicable). NOK? Replace internalkeyboard orcable. OK? YYNDone Done Replace system board. 2–28 Maintenance and Service Guide Troubleshooting Flowchart 2.19—Nonfunctioning Pointing Device Pointing devicenot operatingproperly. Connect notebook to good externalpointing device. YExternal device works? N Replace system board. Reseat internal pointing device connector (if applicable). NOK? Replace internalpointing deviceor cable. OK? YYNDone Done Replace system board. Maintenance and Service Guide 2–29 Troubleshooting Flowchart 2.20—No Network or Modem Connection No network or modem connection. NDigitalline? Network or modem jack active? NIC/modemconfiguredin OS? NNYYY Replace jackor have jack activated. Connect to nondigital line. Reload drivers and reconfigure. OK? NY Done Disconnect all power fromthe notebook and open. ReplaceNIC/modem(if applicable). Reseat NIC/modem(if applicable). YOK? N Done Replace system board. 2–30 Maintenance and Service Guide Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1). Figure 3-1. Serial Number Location Maintenance and Service Guide 3–1 Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3–2 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components Item Description Spare Part Number 1 Displays Contain parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 15-inch, UXGA 286872-001 15-inch, SXGA+ 15-inch, XGA 286871-001 286870-001 14-inch, XGA 286869-001 Contain parts with silver finish for use with Presario 2800 models 15-inch, UXGA 15-inch, SXGA+ 285265-001 285264-001 15-inch, XGA 285263-001 14-inch, XGA 285262-001 MultiPort cover 289037-001 Maintenance and Service Guide 3–3 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–4 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Spare Part Item Description Number Miscellaneous Plastics/Hardware Kit Contains parts with silver finish for use with Presario 2800 models 285261-001 Contains parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 286868-001 Includes: 2a Left hinge cover not illustrated: 2b Right hinge cover Computer feet 2c PC Card bezel MultiBay weight saver 2d PC Card slot space saver Docking connector cover 2e Keyboard shield 2f TouchPad bracket 2g Display assembly release 2h Left display support 2i Fan channel 2j Right display support 2k Connector cover 2l Mini PCI compartment cover 2m Memory expansion compartment cover LED cover 288503-001 Maintenance and Service Guide 3–5 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–6 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Spare Part Item Description Number Keyboards (for use with TouchPad models only) Arabic 285280-171 Korean 285280-AD1 Belgian 285280-181 Latin American Brazilian 285280-201 Spanish 285280-161 Chinese 285280-AA1 Norwegian 285280-091 Czech 285280-221 Portuguese 285280-131 Danish 285280-081 Russian 285280-251 French 285280-051 Slovakian 285280-231 French Spanish 285280-071 Canadian 285280-121 Swedish 285280-101 German 285280-041 Swiss 285280-111 Greek 285280-151 Taiwanese 285280-AB1 Hebrew 285280-BB1 ...

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