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See the “Updating Firmware” section in this User Manual. Q: How does the LCD Rack Console allow the user to switch between ports? A: The LCD Rack Console supports two methods of port selection. The user can select servers using specially designated keyboard hot keys or through the On-Screen Display. Q: How far can the server be from the LCD Rack Console? A: The LCD Rack Console can be placed up to 25 feet away from your PS/2 server and up to 15 feet away from your USB server. Q: What is the maximum video resolution that the LCD Rack Console supports? A: The advanced video circuit in the LCD Rack Console supports a maximum resolution of up to 1280x1024@65Hz. Frequently Asked Questions Q: Do I have to install any software to use the LCD Rack Console? A: No, the LCD Rack Console does not require any drivers or software to be installed in your servers. Simply connect all your servers to the Belkin KVM Cable Kits and it is ready for use. Q: Does the LCD Rack Console require an AC adapter? A: Yes, the LCD Rack Console requires a 12-volt DC, 6-Amp power adapter in order to function properly. Q: Can I use the LCD Rack Console to switch video signals only? A: No, the LCD Rack Console must be connected to both the video and keyboard/mouse ports on your servers. The LCD Rack Console detects the power from the PS/2 and USB ports on your servers in order to function. Q: Can I use the LCD Rack Console on my Sun server that supports USB? A: Yes, the LCD Rack Console works with any USB-capable server. Q: Does the LCD Rack Console support Linux? A: Yes, the LCD Rack Console works with Red Hat and other Linux distributions configured for PS/2 or USB support. Q: How long is the warranty for the LCD Rack Console? A: The LCD Rack Console comes with a 2-Year Limited Warranty. section 31 3131 Troubleshooting My server does not boot up when connected to the LCD Rack Console, but works fine when I connect the keyboard, video, and mouse directly to the server. • Make sure that the keyboard and mouse cables are connected tightly between the LCD Rack Console and the server. • Check that the keyboard and mouse cables are not crossed. • Check the cable connections. I am getting ghosting, shadowing, or fuzzy images on my monitor. • Check that all video cables are inserted properly to the Cable Kit. • Check that the monitor supports the resolution and refresh-rate setting on your server. • Lower the video resolution of the monitor. • Check that the cable length does not exceed 25 feet. • Check that the graphics card you are using supports the resolution and refresh-rate setting on your server. I am getting a black screen on my monitor. • Check that all video cables are inserted properly. • Check that the keyboard cable is connected and inserted properly between the server the appropriate port on the LCD Rack Console. • Move the mouse and see if it is necessary to log in as a user. The server does not detect a keyboard and I get a keyboard error reported at boot up. • Check that the cable kit on the LCD Rack Console is completely connected to your server. Tighten any loose connections. • Check whether USB-keyboard legacy support is enabled in the system BIOS. • If you are using the keyboard software that was included with your keyboard, uninstall it and then reinstall the standard Microsoft keyboard driver. • Try booting the problem computer while the port is selected and wait until the operating system loads before switching away to another computer. Troubleshooting The mouse is lost when I switch to a different port. 1 • Tighten any loose cable connections. • If you are using a mouse driver that was included with your mouse, uninstall it 2 and install the standard Microsoft mouse driver. • If the server is coming out of standby mode, allow up to one minute to regain 3 mouse function. • De-activate power-management schemes on the PC with which you are 4 experiencing problems. The mouse is not detected at boot up. 5 • Check the cables and make sure that they are inserted correctly. The server boots up, but the mouse does not work. • Try booting the problem computer while the port is selected and wait until the 6 operating system loads before switching away to another computer. 7 When I switch from one port to another, mouse movement is completely erratic. 8 • Make sure you do not have more than one mouse driver installed. Make sure that the driver is either for a standard PS/2 or USB mouse, or a Microsoft server-compatible PS/2 or USB mouse. • Make sure you do not have any mouse drivers loaded in your “CONFIG.SYS” or “AUTOEXEC.BAT” files. • Avoid moving the mouse or pressing the mouse button when switching ports on the LCD Rack Console. USB I am connecting the USB Cable Kit to a USB server, and my keyboard and mouse do not work. • Prior to connecting the LCD Rack Console, make sure that the HID USB driver is installed on each server. (To install the HID USB driver, connect a USB mouse and USB keyboard to the server. A Windows operating sys...

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