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Have fireplace inspected yearly by a qualified service person. Fireplace may need more frequent cleaning due to excessive lint from carpeting, bedding material, pet hair, etc. GLASS DOOR WARNING: Handle glass door panel with care. Do not strike, slam or otherwise abuse glass. Do not operate fireplace with the glass door unlatched removed, cracked or broken. WARNING: Do not use abrasive cleaners as this maydamageglass.Useanonabrasivehouseholdglass cleaner to clean glass. Do not clean glass when hot. Glass must be cleaned periodically. During start-up it is normal for condensation to form on the inside of the glass causing lint, dust and other airborne particles to cling to the glass surface. During initial start-up a slight film may form on the glass due to paint curing. The glass should be cleaned several times with a non-ammonia, nonabrasive household cleaner and warm water after the first two weeks of operation. Thereafter, clean the glass two or three times during each heating season, depending on the usage and circumstances present. Refer to Removing/Replacing Glass Door, page 21 of this manual when removing glass door for cleaning. WARNING: Only parts supplied by the manufacturer should be used when replacing broken or damaged glass door panel (see Replacement Parts, page 31). This glass door panel is a complete unit. No substitute materials may be used. CAUTION: Wear gloves and safety glasses while handling or removing broken glass. Do not remove if glass is hot. Keep children and pets away from glass. If glass has been broken, carefully remove glass door (see Removing/ Replacing Glass Door, page 21). Vacuum all glass pieces with a shop vac. Use only the tempered glass door replacement intended for this fireplace (see Replacement Parts, page 31 for detail on ordering). No substitutions may be made. See Removing/Replacing Glass Door, page 21 for instructions for replacing glass door. WARNING: Do not operate fireplace with the glass door unlatched, removed, cracked or broken. PILOT AND BURNERS • Remove ember material before cleaning burners and replace when cleaning is complete. • Burner and controls should be cleaned with compressed air to remove dust, dirt or lint. • Use a vacuum cleaner or small, soft bristled brush to remove excess dust, dirt or lint. LOGS • If you remove logs for cleaning, refer to Installing Lava Rock and Glowing Embers, page 24, to properly replace logs. • Use a vacuum cleaner to remove any carbon buildup on logs. • Replace log(s) if broken. See Replacement Parts on page 31. • Replace ember material periodically as needed. See Replacement Parts on page 31. VENTING SYSTEM Conduct annual inspection of the venting system following these guidelines: 1. Check areas of venting system that are exposed to the weather forcorrosion (rust spots or streaks and, in extreme cases, holes). Havethese items replaced immediately by a qualified service person. 2. Remove the vent cap and shine a flashlight into the vent. Remove any foreign material. 3. Check for evidence of excessive condensation. Continuous condensation can cause corrosion of caps, pipes and fittings and can be caused by having excessive lateral runs, too many elbows or exterior portions of the system being exposed to cold weather. 4. Inspect joints to verify that no pipe section or fitting has beendisturbed and loosened. Check mechanical supports such as wallstraps for rigidity. CAUTION: Do not vacuum if pieces are hot. 116239-01A 28 TROUBLESHOOTING TROUBLESHOOTING WARNING: Turn off heater and let cool before CAUTION: Never use a wire, needle or similar servicing. Only a qualified service person should object to clean pilot. This can damage pilot unit. service and repair heater. Note: All troubleshooting items are listed in order of operation. OBSERVED PROBLEM POSSIBLE CAUSE REMEDY When ignitor button is pressed, there is no spark at pilot Whenignitorbuttonispressed,thereisspark at pilot but no ignition 1. Ignitor electrode not connected to ignitor cable 2. Ignitor cable pinched or wet 3. Piezo ignitor nut is loose 4. Broken ignitor cable 5. Bad piezo ignitor 6. Ignitor electrode broken 7. Ignitor electrode positioned wrong 1. Gas supply turned off or equipment shutoff valve closed 2. Gas control knob not in PILOT position 3. Gas control knob not pressed in while in PILOT position 4. Air in gas lines when installed 5. Depleted gas supply (propane/LP modelsonly) 6. Pilot is clogged 7. Gas regulator setting is not correct 1. Reconnect ignitor cable 2. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry 3. Tighten nut holding piezo ignitor. Nut is located behind the mounting bracket 4. Replace ignitor cable 5. Replace piezo ignitor 6. Replace pilot assembly 7. Tighten electrode. Replace if necessary 1. Turn on gas supply or open equipment shutoff valve 2. Turn gas control knob to PILOT position 3. Press in gas control knob while in PILOTposition 4. Continue holding down control knob. Repeat i...

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