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In this case, b. Remove the spill with service will be necessary. paper towels. To Order Parts To order CERAMA BRYTE® Ceramic Cooktop Cleaner and the cooktop scraper, please call our toll-free number: National Parts Center 800.626.2002 CERAMA BRYTE®Ceramic Cooktop Cleaner . . . . . . . . . .# WX10X300 CERAMA BRYTE®Ceramic Cooktop Scraper . . . . . . . . .# WX10X0302 Kit . . . . . . . . . . . . . . . . . . . . . . .# WB64X5027 (Kit includes cream and cooktop scraper) CERAMA BRYTE®Cleaning Pads for Ceramic Cooktops . . . . . . . .# WX10X350 27 Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions Before You Call For Service… Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Possible Causes What To Do Surface units will not maintain a rolling boil or cooking is not fast enough Improper cookware being used. • Use pans which are flat and match the diameter of the surface unit selected. Surface units do not work properly A fuse in your home may be blown or the circuit breaker tripped. • Replace the fuse or reset the circuit breaker. Cooktop controls improperly set. • Check to see the correct control is set for the surface unit you are using. Surface unit stops glowing when turned to a lower setting • This is normal. The unit is still on and hot. Scratches (may appear as cracks) on cooktop glass surface Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. • To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms. Areas of discoloration on the cooktop Food spillovers not cleaned before next use. • See the Cleaning the glass cooktop section. Hot surface on a model with a light-colored glass cooktop. • This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. Plastic melted to the surface Hot cooktop came into contact with plastic placed on the hot cooktop. • See the Glass surface—potential for permanent damage section in the Cleaning the glass cooktop section. Pitting (or indentation) of the cooktop Hot sugar mixture spilled on the cooktop. • Call a qualified technician for replacement. Frequent cycling off and on of surface units Improper cookware being used. • Use only flat cookware to minimize cycling. Control signals after entering cooking time or delay start You forgot to enter a bake temperature or cleaning time. • Touch the Bake pad and desired temperature or the Self Clean pad and desired clean time. 28 ge.com Problem Possible Causes What To Do Food does not bake or roast properly Oven controls improperly set. Shelf position is incorrect or the shelf is not level. • See the Using the oven section. • See the Using the oven section. Incorrect cookware or cookware of improper size being used. • See the Using the oven section. Oven thermostat needs adjustment. • See the Adjust the oven thermostat—Do it yourself! section. Clock and timer do not work Plug on range is not completely • Make sure electrical plug is plugged into a live, properly inserted in the electrical outlet. grounded outlet. A fuse in your home may be blown or the circuit breaker tripped. • Replace the fuse or reset the circuit breaker. Oven controls improperly set. • See the Using the clock and timer section. Oven light does not work Light bulb is loose or defective. • Tighten or replace the bulb. Switch operating light • Call for service. is broken. Food does not broil properly Door not open to the broil stop • See the Using the oven section. position as recommended. Oven controls improperly set. • Make sure you touch the Broil Hi/Lo pad. Improper shelf position being used. • See the Broiling Guide. Cookware not suited for broiling. • For best results, use a pan designed for broiling. In some areas the power (voltage) may be low. • Preheat the broil element for 10 minutes. • Broil for the longest period of time recommended in the Broiling Guide. Oven temperature too hot or too cold Oven thermostat needs adjustment. • See the Adjust the oven thermostat—Do it yourself! section. Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support 29 Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions Before You Call For Service… Troubleshooting Tips Problem Possible Causes What To Do Oven will not work Plug on range is not completely inserted in the electrical outlet. • Make sure electrical plug is plugged into a live, properly grounded outlet. A fuse in your home may be blown or the circuit breaker tripped. • Replac...

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