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CURING Logs During the 2-3 hour appliance break in period, you may detect an odor from appliance as the various paints and compounds used in the manufacturing of this log set cure. This is a normal and temporary situation that is not cause for alarm. However, you may want to provide extra ventilation to the room during this time. To ensure proper curing of logs: • Ignite a 2" flame and maintain for 1 hour • Burn logs in consecutive 1 hour periods raising flame an additional 2" to full height for a total of 3 hours. Cleaning and Maintenance • Keep area around log set clean and clear of debris. • Occasionally use a soft bristle brush to clean logs. • Once every year a qualified agency or certified chimney sweep should examine and clean the venting system of the fireplace. Troubleshooting WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set. Note: All troubleshooting items are listed in order of operation. OBSERVED PROBLEM REMEDY POSSIBLE CAUSE Log set is smoking/sooting excessively (Note: It is natural and unavoidable for vented gas log sets to produce moderate levels of carbon (soot) where flames contact logs. Burner is excessively noisy (Note: The movement and combustion of gas will create low, unavoidable levels of noise.) Burner flame is too low or too high 1. Poor fuel quality 2. Fireplace venting system not drafting properly 3. Improper fuel/air mix 4. Excessive gas supply or pressure 1. Passage of air or gas across irregular surfaces 1. Incorrect gas supply or pressure 2. Blocked burner orifice or burner manifold 3. Improper burner orifice size 1. Contact local gas supplier 2. Adjust damper wide open and/or have fireplace and venting professionally cleaned and checked 3. Remove any foreign items from flame pattern and/or check for proper orifice sizing 4. Preheat flue in very cold weather. 1. Relieve any tight bends or kinks in gas supply line 1. Check for proper gas supply pressure 2. Free burner orifice and manifold ports of any burrs, paint or other blockage 3. Verify proper burner orifice sizing (see Figure 2, page 6) Troubleshooting Continued WARNING: If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. • If you cannot reach your gas supplier, call the fire department. IMPORTANT: Operating log set where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time. POSSIBLE CAUSE 1. Metal expanding while heating or contracting while cooling 1. Log set burning vapors from paint, hair spray, glues, cleaners, chemicals, new carpet, etc. (See IMPORTANT statement above) 2. Gas leak. See Warning statement at top of page 1. Gas leak. See Warning statement at top of page 2. Control valve or gas control defective 1. Gas leak. See Warning statement at top of page OBSERVED PROBLEM Log set produces a clicking/ ticking noise just after burners are lit or shut off Log set produces unwanted odors Gas odor even when control knob is in OFF position Gas odor during combustion REMEDY 1. This is normal with most appliances. If noise is excessive, contact qualified service person 1. Open window to ventilate room. Stop using odor causing products while appliance is running 2. Locate and correct all leaks (see Checking Gas Connections, page 8) 1. Locate and correct all leaks (see Checking Gas Connections, page 8) 2. Replace control valve or gas control 1. Locate and correct all leaks (see Checking Gas Connections, page 8) Service Hints When Gas Pressure is Too Low • pilot will not stay lit • burners will have delayed ignition • heater will not produce specified heat You may feel your gas pressure is too low. If so, contact your local natural gas supplier. Technical Service You may have further questions about installation, operation, or troubleshooting. If so, contact DESA Heating, LLC at 1-866-672-6040. When calling please have your model and serial numbers of your heater ready. You can also visit DESA Heating, LLC’s web site at Accessory Purchase this accessory from your local dealer. If they can not supply this accessory, call DESA Heating, LLC at 1-866-672-6040 for information. You can also write to the address listed on the back page of this manual. Lava Rock - GA6060 Order when additional rock is desired (1.8 lb. bag). Replacement Parts Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty. Parts Under Warranty Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating, LLC at 1-866-672-6040. When calling DESA Heating, L...

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