Stimmen - 3, Durchschnittliche Bewertung: 4.3 ( )

Hersteller: Multi-Tech Systems Dateigröße: 3.39 mb Dateiname: Unterrichtssprache:

Call Hold allows one party to maintain an idle (nontalking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function. Invoked by keypad sequence. Call Waiting. Call Waiting notifies an engaged caller of an incoming call and allows them to receive a call from a third party while the party with whom they have been speaking is put on hold. Invoked by keypad sequence. Call Name Identification. When enabled for a given voip unit (the ‘home’ voip), this feature gives notice to remote voips involved in calls. Notification goes to the remote voip administrator, not to individual phone stations. When the home voip is the caller, a plain English descriptor will be sent to the remote (callee) voip identifying 145 Technical Configuration MultiVOIP User Guide the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller. This message confirms that the home voip’s phone channel is either busy or ringing or that a connection has been made (for example, “Busy Party - Omaha Sales Office Line 2”). These messages appear in the Statistics – Call Progress screen of the remote voip. Note that Supplementary Services parameters are applied on a channel- by-channel basis. However, once you have established a set of supplementary parameters for a particular channel, you can apply this entire set of parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Supplementary Services parameters to all channels, select “Copy to All” and click Copy. 146 MultiVOIP User Guide Technical Configuration The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select 1-24 The channel to be configured is Channel (2410); selected here. 1-30 (3010) Call Y/N Select to enable the Call Transfer Transfer function in the voip unit. Enable This is a “blind” transfer and the sequence of events is as follows: Callers A and B are having a conversation. Caller A wants to put B into contact with C. Caller A dials call transfer sequence. Caller A hears dial tone and dials number for caller C. Caller A gets disconnected while Caller B gets connected to caller C. A brief musical jingle is played for the caller on hold. Transfer any The numbers and/or symbols that the Sequence phone keypad character caller must press on the phone keypad to initiate a call transfer. The call-transfer sequence can be 1 to 4 characters in length using any combination of digits or characters (* or #). The sequences for call transfer, call hold, and call waiting can be from 1 to 4 digits in length consisting of any combination of digits 1234567890*#. 147 Technical Configuration MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Y/N Select to enable Call Hold function in Enable voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function. Hold phone The numbers and/or symbols that the Sequence keypad characters caller must press on the phone keypad to initiate a call hold. The call-hold sequence can be 1 to 4 characters in length using any combination of digits or characters (* or #). Call Waiting Enable Y/N Select to enable Call Waiting function in voip unit. Retrieve phone The numbers and/or symbols that the Sequence keypad characters, two characters in length caller must press on the phone keypad to initiate retrieval of a waiting call. The call-waiting retrieval sequence can be 1 to 4 characters in length using any combination of digits or characters (* or #). This is the phone keypad sequence that a user must press to retrieve a waiting call. Customize-able. Sequence should be distinct from sequence that might be used to retrieve a waiting call via the PBX or PSTN. 148 MultiVOIP User Guide Technical Configuration Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Enables CNI function. Call Name Identification Identification is not the same as Caller Enable ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip involved in the call. The feature operates on a channel-by-channel basis (each channel can have a separate identifier). If the home voip is originating the call, only the Calling Party field is ...

Herunterladen

Geben Sie zwei Ziffern: