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Press PREV to return the caller to the previous point. Pressing HOME returns the caller to the Home Menu. Pressing DISC disconnects the call. 13. Press OK. 14. To save the CCR Tree, press END and follow the instructions that appear on the display. For more information about designing, building, changing, saving or enabling a CCR Tree, refer to the Norstar Voice Mail Set Up and Operation Guide. 15. Press ®to end this programming session. Deleting a Fax-on-demand Mailbox You can delete a Fax-on-demand Mailbox at any time. To delete a Fax-on-demand Mailbox: 1. Press .·°‹. Log: QUIT RETRY Admin AA OTHR Mailbox Admin ADD CHNG Mbox: DIR QUIT (mb name) QUIT 2. Enter the System Coordinator Mailbox number and password and press OK. 3. Press MBOX. 4. Press DEL. 5. Enter the Fax-on-demand Mailbox number that you want to delete. 6. Press DEL and the display returns to the Mailbox Admin prompt shown in step 4. 7. Press ®to end this programming session. FAX Set Up and Operation Guide P0886629 Issue 1.0 Troubleshooting FAX Introduction Troubleshooting FAX involves solving problems that are related to the FAX options. For troubleshooting information about other aspects of Norstar Voice Mail, refer to the Norstar Voice Mail Set Up and Operation Guide. Problems and solutions Callers cannot retrieve a fax from a Fax-on-demand Mailbox. If a caller cannot retrieve a Fax message from a Fax-on-demand Mailbox, check the following: 1. Verify that the mailbox is a Fax-on-demand Mailbox. 2. Verify that Fax messages have been added to this mailbox. 3. Make sure your greeting tells the user how to retrieve the Fax message. This includes information about which call method is used. 4. If the two-call method is being used, verify that the Dialing Translation Table has been created and the Dialing Translation Parameters are set. Callers cannot leave a fax in a Personal Mailbox. If a caller cannot leave a Fax message in a mailbox, check the following: 1. Make sure the mailbox greeting tells the caller to press before pressing ° START/SEND on the fax machine. 2. Ensure the greeting tells the caller that the call must be made from a fax machine. P0886629 Issue 1.0 FAX Set Up and Operation Guide 42 Troubleshooting FAX A user cannot reply or send messages to other mailboxes. If a user cannot reply or send messages to other mailboxes, the user’s mailbox may be full. This means that too many voice and fax messages are being stored in the mailbox and the user must delete old messages from the mailbox. If this problem occurs too often, assign the mailbox a different class of service to give the user more mailbox space. Norstar Voice Mail mailboxes are equipped with the Never Full Mailbox Feature, which allows external callers to leave voice and fax messages in your mailbox, even if the mailbox is “full”. The message will be stored, but cannot be accessed until you delete at least one saved message. The Never Full Mailbox Feature is only available to external callers. Internal callers cannot leave messages if a mailbox is full. Faxes that are sent when the fax machine is busy are lost. If Fax messages sent when the fax machine is busy are not being received, check the following: 1. Verify that a default fax extension has been set up. 2. Verify that a Fax Overflow Mailbox has been added to Norstar Voice Mail. 3. Verify that the extension defined in the Fax Overflow Mailbox is the extension number of the fax machine. 4. Make sure the fax machine is connected to the Norstar system through an ATA. A message indicates that faxes could not be sent to the fax machine. If this occurs on a local fax machine, check the following: 1. Verify that the fax machine is ready to receive and is not jammed or out of paper. 2. Verify that the fax machine is connected to the Norstar system through an ATA. 3. Increase the number of retries assigned to the Fax Overflow Mailbox associated with that machine. Note: To change the number of retries, refer to "Changing the Fax Overflow Mailbox parameters" on page 18. If this occurs on a fax machine that is remote, check the following: 1. Verify that you entered the correct fax number. 2. Verify that there are no dialing restrictions applied to the users extension. FAX Set Up and Operation Guide P0886629 Issue 1.0 Troubleshooting FAX 43 A message indicates that faxes could not be sent from the Fax Overflow Mailbox. The message left in the General Delivery Mailbox is shown below: “The attached Fax message could not be printed to .” This message indicates that the maximum number of retries has been reached by the Fax Overflow Mailbox and the Fax message has still not been sent. If this occurs, you should: 1. Verify that the fax machine is still operable. 2. Verify that the fax machine is connected to the Norstar system through an ATA. 3. Increase the maximum number of retries set in the Fax Overflow Mailbox. Fax messages are being left in the General Delivery Mailbox When the Fax Overflow Mailbox retry limi...

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